---
title: "Account Details"
slug: "account-management"
description: "Configure Sanas account details, tags, and subscriptions, including licenses, plans, billing, and termination in the Sanas Portal."
tags: ["Subscription", "Account Details", "Account Info"]
updated: 2026-11-06T07:41:59Z
published: 2026-11-06T07:41:59Z
canonical: "help.sanas.ai/account-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sanas.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Details

## Introduction

Setting up your Sanas account starts with configuring its basic details, such as the account name and account ID, managing your subscribed plans — **Accent Translation**, **Speech Enhancement**, **Language Translation**, and **Speech Intelligence**.

The configuration can be applied at the **Account** level (organization-wide) or **Group** level. Select the account or group from the Group Tree on the left side of the portal before making changes. Most settings include a **Lock Configuration** toggle. Enable it to prevent subgroup administrators from overriding the setting.

> [!NOTE]
> Note: For Groups and Subgroups, this is labeled **Group Details**.

---

## Account Information

View and manage the account name, Account ID, and creation date for the selected Account.

1. From the Sanas Portal, click **Settings**.
2. Under **Configuration**, look for **Account Details**, then select **Account Information**.

> [!NOTE]
> Note: For Groups and Subgroups, these are labeled **Group Details** > **Group Information**.

![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(747).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A10%3A37Z&se=2026-11-11T14%3A10%3A37Z&sr=c&sp=r&sig=jah4cytT%2BtdG1wFr3Y08%2FdYOTfPcSLgdGFh6iVqPRb0%3D)

> [!WARNING]
> **Important!** Your **Account Name**, **Account ID**, as well as **Group Names** and **Group IDs** are unique to your organization. Share this information only with authorized individuals on a need-to-know basis (such as your account management team and your agents).

### Tags

Located under Account Information, this section lets you **add tags to organize this group**. Subgroups inherit these tags.

![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(748).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A10%3A37Z&se=2026-11-11T14%3A10%3A37Z&sr=c&sp=r&sig=jah4cytT%2BtdG1wFr3Y08%2FdYOTfPcSLgdGFh6iVqPRb0%3D)

---

## Subscriptions

**Typically accessible only at the account level**, this is where account admins manage the licenses for Sanas products subscribed to by your organization — modifying and terminating subscribed products and their licenses, as well as adding new ones to your account.

1. From the Sanas Portal, click **Settings**.
2. Under **Configuration**, look for **Account Details**, then select **Subscriptions**.

![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(749).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A10%3A37Z&se=2026-11-11T14%3A10%3A37Z&sr=c&sp=r&sig=jah4cytT%2BtdG1wFr3Y08%2FdYOTfPcSLgdGFh6iVqPRb0%3D)

1. To view the product features of your subscribed plan, click **View Feature List**.
2. To modify your plan — add or reduce the number of licenses, seats or minute allotments, as well as term dates, click **Edit** opposite the subscribed plan.

> [!NOTE]
> Note: A **checkbox for an unlimited licenses or seats**, if preferred, is located here as well. For billing types, it can either be **Free** (usually for trial versions) or **Paid**.
3. To terminate your plan, click the **three ellipsis** opposite the subscribed plan and select **End Subscription**.

> [!NOTE]
> Note: Please align with your Sanas POC or Sanas Admin before doing this action.
4. To add a new plan, click the **Add New Subscription** tab.

---

## Support

Need help? Get in touch with our [Support Team](https://support.sanas.ai/) for assistance.

## Related

- [Portal Configuration](/app-configuration.md)
- [Account Setup and Portal Configuration](/account-setup-and-portal-configuration-overview.md)
- [Account Settings](/account-settings.md)