---
title: "Automatic Deactivation of Inactive App Users"
slug: "configure-automatic-deactivation-of-inactive-sanas-app-users"
updated: 2026-04-22T06:19:20Z
published: 2026-04-22T06:19:20Z
canonical: "help.sanas.ai/configure-automatic-deactivation-of-inactive-sanas-app-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sanas.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Automatic Deactivation of Inactive App Users

### Introduction

Managing user licenses efficiently ensures that Sanas App access is not held by inactive users, keeping your license pool available for active team members. Manually tracking inactivity across a large user base is time-consuming.

The **Inactive App Users** feature in the Sanas Portal automates this process. You can configure it to automatically deactivate users who exceed a defined inactivity period, freeing up licenses without manual intervention.

> [!NOTE]
> *Note:* *Deactivated users can be reactivated at any time from the Portal to restore their Sanas App access.*

****How is app user inactivity calculated?****

A user is considered inactive when no app activation (app log in) is detected within 24 hours. The inactivity period is computed per the **UST** timezone.

**Example:** A group has the Inactive App Users feature configured with a 15-day inactivity period:

- **User A** goes on a week-long vacation. Inactivity tracking begins on Day 1. Because they return and activate the app on Day 8, they are still within the inactivity period and retain access without interruption.
- **User B** is moved to a project that does not use the Sanas App. After 15 days without activating the app, their status is updated to **Deactivated** in the Portal. User B must contact their admin or supervisor to be reactivated before they can log in again.

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### Before you begin

- Ensure your Portal role has **Account Settings: Full Access** to complete this configuration.

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### Configure Inactive App Users

1. Log in to the Portal using your credentials.
2. Select your **Sanas Account** on the Group Tree.

> [!NOTE]
> *Note: Inactive users deactivation can be configured at account level only.*
3. Navigate to **Settings** > **Configuration** > **Inactive App Users**.
4. Enable the **Deactivate Inactive App Users** toggle.
5. From the **Deactivate after** dropdown, select the number of days after which inactive users are automatically deactivated. The default is **30 days**. ![Settings page showing options for managing inactive app users and deactivation settings.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 3(12).png)
6. Click **Save** to apply the changes.

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### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.