--- title: "Desktop Application" slug: "desktop-application-settings" description: "Configure Sanas desktop app settings for updates, audio, personalization, early access, bandwidth, and troubleshooting across accounts or groups." tags: ["Early Access", "Sanas Widget", "Report a Problem", "Sanas Audio Settings", "Sanas App Update", "App Auto Updates", "App Updates", "App Version", "Sanas Troubleshooting Guide", "AVO"] updated: 2026-11-06T18:32:37Z published: 2026-11-06T18:32:37Z canonical: "help.sanas.ai/desktop-application-settings" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.sanas.ai/llms.txt > Use this file to discover all available pages before exploring further. # Desktop Application ## Introduction Defining settings within each sub-section—Application Version, Application Settings, Early Access, and Download Preferences—gives you control over how the Sanas desktop app is deployed and behaves across your organization, directly shaping the day-to-day experience of Sanas app users. The configuration can be applied at the **Account** level (organization-wide) or **Group** level. Select the account or group from the Group Tree on the left side of the portal before making changes. Most settings include a **Lock Configuration** toggle. Enable it to prevent subgroup administrators from overriding the setting. --- ## Application Version & Update Preferences #### Application Version Controls which Sanas App version is deployed. By default, users automatically receive the latest version, or you can pin a specific **Application Version** instead. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(776).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) #### Auto Update Preferences Auto update is now configurable per account, so administrators control how and when the app updates. - **Grace Period** - once selected, admins can choose from **1 to 5 days** before the update enforced to the app. By default, the range is set to **5 days**. - **Immediate** - once selected, the user receives a 10-minute warning before the update begins. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(777).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) #### Download Preferences Add schedule when the app can be updated. Please ensure users are using the system as they will receive prompts to accept the installation during these times. 1. Under **Download Settings**, select the **Start Time** and **End Time,** during which the app can download and prompt users to install updates. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(778).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) --- **Bandwidth Throttling** If needed, apply bandwidth throttling by checking the **Would you like to configure bandwidth throttle?** box. Option between **100kbps**, **200kbps**, and **300kbps** is available, with a **default setting set to 100kbps**. > [!NOTE] > Note: **Download Preferences settings** are always followed, regardless of the Auto Update preference selected. #### Enable Auto Update In order for the auto update preferences to work, toggle on **Automatically update to the selected app** **version**. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(740).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) > [!NOTE] > Note: Turning it off stops users who haven't started the update from receiving it; those who already downloaded it or started the install countdown will still complete installation. --- ## Application Settings #### Hear Your Voice When enabled, lets users preview how their voice sounds with Sanas on. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Config - Hear Your Voice.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) #### Pause Sanas Inbound Processing Pauses inbound processing for the selected duration **(5, 10, or 15 seconds)** so notifications and alerts can be heard clearly. When disabled, some notification and alert sounds may be missed. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(779).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) #### Add Comfort Noise Adds a low bed of background sound to Sanas output so the line is never completely silent. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(780).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) - **Noise Type** - **White Noise** - Generated in real time and shaped to blend naturally with the agent’s voice and environment. - **Ambient Noise** - A looped recording of contact-center ambience played beneath the call at a fixed level. - **Noise Level** - **Subtle**: 15% - **Balanced**: 25% (**Default**) - **Strong**: 35% - **Maximum**: 50% > [!NOTE] > Note: The toggle is disabled by default. When enabled, it starts with White Noise at the Balanced level. #### Sanas Personalization - A process of preserving a user's natural voice traits during translation is also configured from this area. - The script used to personalize your voice profile can now be customized, and set per account, matching the wording to your language and style. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(781).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) > [!NOTE] > Note: If no custom script is configured, the default script is shown. See [Personalize your voice profile](https://help.sanas.ai/docs/create-voice-profile-sanas-personalization) for more details. #### Allow Users to Toggle Products When enabled, lets users enable or disable Sanas products in the app. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Screenshot 2026-08-28 at 3.22.25 PM.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) #### Sanas Widget Allow users to turn Sanas products on or off directly from the widget without opening the full application. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Screenshot 2026-08-28 at 3.30.25 PM.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) #### Microphone Stream Automatically pauses the microphone stream when no call is active, and resumes it once a call is detected. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Screenshot 2026-08-28 at 3.34.40 PM.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) > [!NOTE] > Note: This setting is accessible to Sanas Admins only. --- ## Sanas Audio Settings #### Sanas as Default Microphone/Speaker for OS When enabled, sets Sanas as the system-level default audio device. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Config - Sanas as Default Microphone & Speaker for OS.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) > [!TIP] > Tip! We strongly recommend keeping these settings **Enabled** to ensure optimal use of Sanas. #### Mute Sanas Speaker/Microphone When enabled, lets users temporarily mute the Sanas speaker/microphone during calls. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Config - Mute Sanas Mic & Speaker.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) > [!NOTE] > Note: These settings are visible to Sanas Admins only. #### Automatic Volume Optimization When the toggle is ON, it automatically adjusts microphone volume for optimal conversations. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Config - Automatic Volume Optimization.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) > [!NOTE] > Note: Turning this ON sets Microphone Volume Adjustment to Flexible volume control. #### Microphone/Speaker Volume Adjustment - When disabled, App Users cannot adjust the Sanas Microphone/Speaker volume, which remains fixed at 100%. > [!NOTE] > Note: These settings are visible to Sanas Admins only. - **Sync with selected Microphone/Speaker** - If **Sync with selected Microphone** is selected, it turns Automatic Volume Optimization **OFF**. - **Flexible Volume Control** ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Screenshot 2026-11-06 at 2.39.30 PM.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) --- ## Early Access #### Enable Early Access to New Features and Models A toggle that lets users access upcoming (beta) features and models before general availability, once enabled in the Sanas Portal. 1. From the Sanas Portal, select **Settings**. 2. Under **Configuration**, look for **Desktop Application**, then **Early Access**. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(782).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) --- ## Troubleshooting & Logging #### Troubleshooting & Logging Control the troubleshooting tools available in the desktop app for this group. - **Advanced Troubleshooting Menu** Adds an advanced troubleshooting menu to the desktop app so users can run guided checks with Sanas Support. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Screenshot 2026-11-06 at 2.53.36 PM.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) #### Report a Problem Users can always report a problem from the desktop app. Choose what a report is allowed to include. - **Record a Voice Sample** Lets users attach a short voice recording to a report for Sanas to review and reproduce audio issues. Switch it **OFF** and Report a Problem still works, just without the recording option. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Screenshot 2026-11-06 at 2.58.13 PM.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A18%3A40Z&se=2026-11-11T14%3A18%3A40Z&sr=c&sp=r&sig=06g0WdhV6u7LxZdMtJep77VhZt1cPEPWSTRC6AqSLIA%3D) --- ## Support Need help? Get in touch with our [Support Team](https://support.sanas.ai/) for assistance. ## Related - [Account Setup and Portal Configuration](/account-setup-and-portal-configuration-overview.md)