---
title: "Generic configuration for Softphone applications"
slug: "generic-configuration-for-softphone-applications-1"
tags: ["Dialer", "Sanas V1", "Sanas V2", "Sanas with dialer"]
updated: 2026-10-15T13:52:38Z
published: 2026-10-15T13:52:38Z
canonical: "help.sanas.ai/generic-configuration-for-softphone-applications-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sanas.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Generic configuration for Softphone applications

### Introduction

This guide provides generic instructions for configuring the audio settings on any softphone application to work with Sanas applications.

We have guides specific to softphone applications; you may want to search for a guide for your application before proceeding with this generic procedure.

### Before you begin

- **Verify application**: Verify that the Sanas and the softphone application you want to configure are installed on your computer.
- **Privileges**: Your organization may control your softphone application’s audio settings. Ensure you have the required privileges to modify these settings.

### Integration Steps

1. Launch the softphone application on your computer. If required, log in using your credentials.
2. Navigate to the application’s **Settings** menu, and look for "**Audio Settings**," "**Sound Settings,**" or similar options.
3. Navigate to Microphone, Input device, and select **Sanas Microphone** or **Sanas Virtual Audio** as the audio source.
4. Click **Save**/ **Ok** to apply the changes.

**⚡ Pro tip**: Sanas works best when you adhere to the [Sanas best practices](https://help.sanas.ai/docs/sign-in-to-sanas#best-practices).

### Video Walkthrough

[Video](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Sanas%20Audio%20-%20Five9%20Desktop%20App%20Tutorial.mp4?sv=2026-02-06&spr=https&st=2026-10-28T05%3A34%3A38Z&se=2026-10-28T06%3A34%3A38Z&sr=c&sp=r&sig=pRF5PPRdMKAtzszZ1m8FsjR37fmZVckXZ7%2Fzt1rzPAA%3D)

> [!NOTE]
> Note: We are using Sanas audio integration with Five9 desktop app in this video.

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.