--- title: "How to use Accent Translation on a call?" slug: "how-to-use-accent-translation-on-a-call" description: "Set up Accent Translation on the Sanas app for clear calls. Personalize your voice, enable noise cancellation, and provide feedback for a better experience." tags: ["Accent Translation", "Sanas App", "Voice Profile"] updated: 2026-10-22T12:08:50Z published: 2026-10-22T12:08:50Z canonical: "help.sanas.ai/how-to-use-accent-translation-on-a-call" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.sanas.ai/llms.txt > Use this file to discover all available pages before exploring further. # How to use Accent Translation on a call? ## Introduction This guide takes you through setting up and using **Accent Translation** on the Sanas desktop application so you can sound clear and consistent on every call. It covers confirming your setup is ready, logging in, turning on Accent Translation for outgoing and incoming audio, selecting your voice type, personalize your voice profile, previewing your translated voice with the Hear Your Voice feature, and sharing feedback on your experience. --- ## Before You Begin As an App User, make sure you have the following ready: 1. The Sanas App is installed on your computer. 2. Your login credentials are on hand (required if you're logging in via User Activation Key (UAK) and/or Email-Passcode authentication). 3. Your wired USB headset is connected to your computer. 4. A stable, working internet connection. 5. If using Auto Activation authentication: your computer is connected to your organization's domain, and you're logged into your user profile. For more details, visit this [**link**](https://help.sanas.ai/docs/sign-in-to-sanas#before-you-begin). > [!NOTE] > Note: If any of the above items are missing or not working as expected, please contact your account admin for assistance. --- ## Login and Setup Your Sanas App 1. Launch the Sanas app on your computer. 2. Select the **authentication mode** available on the login page — User Activation Key (UAK), Email-Passcode, Auto Activation, or Single Sign-On, and refer to [**this guide**](https://help.sanas.ai/docs/sign-in-to-sanas#sign-in-to-the-sanas-application) on how to utilize them. 3. After a successful authentication, you will be directed to the Accent Translation Translation panel. > [!NOTE] > If this is your first time using the Sanas App, a [**built-in onboarding guide**](https://help.sanas.ai/docs/sign-in-to-sanas#first-time-users-of-the-sanas-app) will automatically appear to help you navigate the app. You can also revisit them should you wish to modify your Sanas app settings. **Go through all the sections before proceeding to the next steps here.** --- ## Configure Accent Translation App Controls By default, the toggles in the Accent Translation panel are **ON**, unless your account admins have disabled them in the Sanas Portal. > [!NOTE] > Note: The Insights view only appears if you have access to Speech Intelligence along with Accent Translation. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(713).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A06%3A33Z&se=2026-11-11T14%3A06%3A33Z&sr=c&sp=r&sig=oYgwkTX7a0Uy2Ker5Enjt1%2Bptpalb9bCHWTEXlMRjvE%3D) 1. Select your **Voice Type**, either **Masculine** or **Feminine**. You can change this at any time. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(714).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A06%3A33Z&se=2026-11-11T14%3A06%3A33Z&sr=c&sp=r&sig=oYgwkTX7a0Uy2Ker5Enjt1%2Bptpalb9bCHWTEXlMRjvE%3D) 2. Keep the toggle of your **Accent Translation for outgoing audio ON**. This is to ensure that you are utilizing the product during your calls. 3. The **Noise Cancellation toggle for outgoing audio** is linked to the Accent Translation toggle and can only be disabled when Accent Translation is turned off. Keep it **ON** for a noise-free interaction. 4. Click the **Hear Your Voice** tab to hear how you sound with **Accent Translation enabled**. This is a great way to practice before taking calls and identify potential audio issues that may affect your call experience. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(715).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A06%3A33Z&se=2026-11-11T14%3A06%3A33Z&sr=c&sp=r&sig=oYgwkTX7a0Uy2Ker5Enjt1%2Bptpalb9bCHWTEXlMRjvE%3D) 5. Keep the **Accent Translation for incoming audio toggle ON** to ensure Accent Translation is active during your calls. 6. The **Noise Cancellation for incoming audio toggle** is linked to Accent Translation and can only be disabled when Accent Translation is turned off. Keep it **ON** for a clearer, noise-free call experience. > [!NOTE] > Note: **Sanas Personalization** is already baked into the onboarding guide. To revisit the steps, proceed to [**Personalize your voice profile**](https://help.sanas.ai/docs/create-voice-profile-sanas-personalization) section of this article. --- ## Set up your calling application Configure your softphone or video app (e.g., Zoom, Teams) to use Sanas. These settings are usually applied automatically, but verify them before each session. In your calling app's audio settings, set: | **Setting** | **Select** | | --- | --- | | Microphone / Input | Sanas Audio *or* Sanas Virtual Microphone | | Speaker / Output | Sanas Speaker (only if you have Inbound Noise Cancellation or Accent Translation enabled) | --- ## Submit Feedback Your feedback is critical and important to us in understanding your experience with Sanas and helping us improve. Submitting feedback takes less than a minute and can be done directly from the Sanas App. > [!NOTE] > Note: **When should you submit feedback?** Any time you have a notably good or bad experience on a call. **How to do it?** Refer to this [**guide**](https://help.sanas.ai/docs/sign-in-to-sanas#how-to-submit-feedback1). --- ## FAQs ****Existing user session identified. What to do?**** Sanas allows only one active session per license. If you're already signed in on another device, you'll see this message: "**Existing user session identified**" Click **Continue** to end that session and start a new one here. Before doing so, make sure Sanas isn't currently being used on an active call on the other device — continuing will disconnect it. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(685).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A06%3A33Z&se=2026-11-11T14%3A06%3A33Z&sr=c&sp=r&sig=oYgwkTX7a0Uy2Ker5Enjt1%2Bptpalb9bCHWTEXlMRjvE%3D) ****What if I don't see "Sanas Virtual Audio" in my calling app?**** If Sanas devices aren't showing up: 1. Make sure the Sanas app is running and your headset is connected. 2. Restart your calling application. The devices should appear if Sanas is running and your microphone is selected as the audio input source on the app. 3. If still missing, contact your admin. ****What if I have audio issues during a call?**** Here are a few common issues caused by incorrect configuration: - **No audio at all**: Verify that your microphone is not muted in your softphone application and that the audio configuration in both the Sanas app and your softphone is correct. - **Caller can't hear you**: Ensure your connected headset's microphone is selected as the input device in the Sanas app, and that the Sanas microphone is selected in your softphone. - **Voice break**: Check your CPU usage. If it's high, close unnecessary background applications or relaunch your Sanas app session. If the issue persists, contact your admin and report the issue. ****Where do I find my Account/Group ID and User ID?**** Your admin sends these during onboarding. Don't share your User ID with others. ****How do I know Sanas is working during a call?**** Sanas runs quietly in the background. If your setup is correct, it's working. We recommend a test call to confirm. --- ## Support **Need help?** Get in touch with our [Support Team](https://support.sanas.ai/) for assistance. ## Related - [User guide: Sanas Application](/user-guide-sanas-app.md) - [Sign In to Sanas](/sign-in-to-sanas.md)