--- title: "Speech Intelligence: Interactive Page in the Portal" slug: "speech-intelligence-dashboard" updated: 2026-04-30T18:27:27Z published: 2026-04-30T18:27:27Z canonical: "help.sanas.ai/speech-intelligence-dashboard" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.sanas.ai/llms.txt > Use this file to discover all available pages before exploring further. # Speech Intelligence Dashboard ### Introduction The **Speech Intelligence** (**SI**) dashboard is the admin console for SSI on the Sanas Portal. It provides admins and compliance teams with a centralized view of call analytics, individual call records, and compliance alerts. The SI page on the Portal has the following tabs: - [Dashboard](/portalv3/docs/speech-intelligence-dashboard#speech-intelligence-dashboard) — A consolidated overview of Sanas utilization and call volume metrics. - [Call History](/portalv3/docs/speech-intelligence-dashboard#call-history) — A historical call log of all Sanas App users, with access to individual call details and AI-generated insights. - [Compliance Alerts](/portalv3/docs/speech-intelligence-dashboard#compliance-alerts) — A real-time feed of compliance alerts triggered across all active and completed calls. --- ### Speech Intelligence Dashboard ![Dashboard displaying total calls, average call time, and call volume statistics.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled(23).png) The **Speech Intelligence** **Dashboard** tab provides a group-level overview of SI performance metrics for the selected time period. | **Metric** | **Description** | | --- | --- | | *Total Calls* | Total number of calls made by the Sanas App users in the selected time period. | | *Average Call Time* | Average call duration across all calls in the selected time period. | | *Sanas Utilization* | The total duration Sanas was active relative to the overall calling duration. | | *Call Volume* | Call volume distribution across the selected time period. | | *Talk Time Distribution* | Average outbound vs. inbound talk time per call. Talk Time Distribution breaks down as: - **Outbound** — Percentage (%) of call time during which the Sanas App user is speaking. - **Inbound** — Percentage (%) of call time during which the call recipient is speaking. | > [!NOTE] > *Sanas Utilization* *is calculated only for calls where the user had at least one of the following enabled on the Sanas App:* > > - ***Accent Translation*** *and/or* ***Outbound Noise Cancellation*** *toggle* > - *Outbound Speech Enhancement* *toggle* > - *Outbound Noise Cancellation* *toggle.* --- ### Call History ![Speech Intelligence dashboard displaying call history and status of recent calls.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 3(15).png) The **Call History** tab displays a historical call log of all Sanas App users. Each entry in the **Call History** table includes: | **Column** | **Description** | | --- | --- | | *Call ID* | Auto-generated unique identifier for each call session. | | *Date & time* | Timestamp when the call was initiated. | | *Duration* | Total duration of the call. | | *User ID* | Unique identifier of the Sanas App user. | | *Name* | Name of the Sanas App user. | | *Group* | The group the user is assigned to. | | *Call Sataus* | Current status of the call: **Ongoing** or **Ended**. | | *Analytics* | Processing status of the call insights: **In Progress** or **Completed**. | > [!NOTE] > *Note: Call IDs are auto-generated and encode call metadata. Learn more about* [*Call ID*](/portalv3/docs/speech-intelligence-dashboard#call-details) *structure.* #### Call Details ![Call history dashboard showing call duration, timestamp, and transcript details.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 4(7).png) Select any entry in the **Call History** table to open the **Call Details** panel and access deeper analytics for that call. The **Call Details** panel includes the following AI-generated insights: | **Metric** | **Description** | | --- | --- | | *Transcription* | PII-redacted transcription of the conversation between the Sanas App user and the call recipient. | | *Call Summary* | A context-aware summary of the call. | | *Action Items* | Action items identified from the call, if any. | | *Discussion Points* | Key topics discussed during the call. | | *Compliance Alerts* | Compliance alerts triggered during the call, if any. Select a listed alert to take action. See [Compliance Alerts](/portalv3/docs/speech-intelligence-dashboard#compliance-alerts) for details. | --- ### Compliance Alerts ![Overview of alerts with total counts, flagged items, and user selections displayed.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 5(8).png) The **Compliance Alerts** tab lists all compliance alerts triggered across your group's calls within the selected time period. Each entry in the **Call Alerts** table includes: | **Column** | **Description** | | --- | --- | | *Alert ID* | Auto-generated unique identifier for the compliance alert. | | *Call ID* | Unique identifier for the associated call session. | | *Alert Type* | Category of the compliance alert. | | *User ID* | Unique identifier of the Sanas App user. | | *Group* | User’s assigned group name. | | *Alert Status* | Current status of the alert: Pending, Flagged, Acknowledged, or Dismissed. | | *Date & time* | Timestamp when the alert was triggered. | > [!NOTE] > *Note: A single call can generate multiple Alert IDs. All alerts remain in* *Pending* *status until actioned by an admin.* #### Actioning Compliance Alerts Admins can take the following actions on any compliance alert: | **Action** | **Description** | | --- | --- | | *Flag* | Mark the alert as critical for future reference. | | Acknowledge | Confirm the risk has been reviewed and mark the alert as resolved. | | Dismiss | Dismiss the alert as a false positive. | To action a compliance alert: 1. Navigate to **Speech Intelligence** > **Compliance Alerts**. 2. Locate the alert you want to action and select the checkbox next to it. Multiple selections are allowed. 3. Select the appropriate action: **Flag**, **Acknowledge**, or **Dismiss**. ![Overview of alerts with options to dismiss, acknowledge, or flag selected items.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 5(7).png) --- ### Support **Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.