---
title: "Toggle-Ability for User Preference"
slug: "toggle-ability-user-preference"
updated: 2026-03-18T18:58:45Z
published: 2026-03-18T18:58:45Z
canonical: "help.sanas.ai/toggle-ability-user-preference"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sanas.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Toggle-Ability for User Preference

### Introduction

Toggle-ability controls whether users can manually enable or disable controls from the Sanas desktop app. When Toggle-ability is enabled (the default), users have full control over their product toggles. When an admin disables Toggle-ability, the toggles in the Sanas App lock in the enabled position, and users can no longer turn products off.

By default, this feature is **enabled**, granting users full control. When **Disabled** by an administrator, the user’s ability to toggle settings is revoked, enforcing the organization's required configuration.

#### Feature overview

| *Available On* | All Sanas products (Noise Cancellation, Accent Translation, Speech Enhancement, and Language Translation) |
| --- | --- |
| *Supported Sanas App Version* | - **Group settings: Full access** (to configure for a group) - **Account settings: Full access** (to configure account-wide) |
| *Required Permissions* | - **Group settings: Full access** (to configure for a group) - **Account settings: Full access** (to configure account-wide) |

### How Toggle-ability works

| **State** | **What happens** |
| --- | --- |
| *Enabled (default)* | App users have full control. They can control Sanas products in the app as required. |
| *Disabled* | Product toggles in the Sanas App lock in the **Enabled** position. Users cannot disable the controls in the app. |

**Sync behavior:** If a user currently has Sanas disabled and an admin disables Toggle-ability for their group, the app automatically switches Sanas to enabled and locks for the user on the next app sync.

> [!NOTE]
> *Note: Disabling Toggle-ability also disables controls from the Sanas widget for the impacted users.*

---

### For admins: Configure Toggle-ability

#### Disable Toggle-ability for a group

1. Sign in to the [Portal](https://portal.sanas.ai) and select the intended group from the Group Tree, or select the account for organization-wide configuration.
2. Navigate to **Settings** > **Configuration**.
3. Under **Desktop Application**, locate **Application Settings**.
4. Turn off the **Toggle-ability** toggle. ![Configuration settings for Sanas application, highlighting user preferences and audio options.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 15(5).png)
5. Select **Save**.
6. (Optional) Enable **Lock Configuration** to prevent subgroup admins from overriding this setting.

> [!TIP]
> *Tip****:*** *Decide whether to apply this at the account level or target specific high-priority groups first. You can always expand later.*

---

### FAQ

#### Can a user bypass the user preference by restarting their computer?

No. The Toggle-Ability configuration is tied to the user's account in the Portal. As soon as the app launches and syncs, the user preference will be reapplied.

#### Does Toggle-Ability affect the Sanas Widget?

Yes. If Toggle-Ability is disabled, the App user can no longer disable Sanas from the widget as well.

---

### Related Articles

| #### [Sanas Widget Guide](/portalv3/docs/sanas-widget) Quick-toggle overlay for Accent Translation controls. | #### [Manage App Users](/portalv3/docs/add-app-users) Override settings for individual agents or groups. |
| --- | --- |

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### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.