--- title: "Sanas Personalization" slug: "voice-personalization" updated: 2026-06-12T15:22:51Z published: 2026-06-12T15:22:51Z canonical: "help.sanas.ai/voice-personalization" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.sanas.ai/llms.txt > Use this file to discover all available pages before exploring further. # Sanas Personalization ### Introduction Your voice is a key part of your identity. With Sanas Personalization, you don't have to choose between clarity and character. This feature ensures your accent-translated voice sounds close to your natural voice by preserving traits like pitch, amplitude, and speech patterns, while keeping the output accent-neutral and easy for recipients to understand. Once a voice profile is created, the same personalized voice is applied across all calls and devices, giving the Sanas App and Chrome Extension users consistent, authentic identity without compromising accent translation quality. #### Feature overview | *Available On* | Accent Translation | | --- | --- | | *Supported Sanas App Version* | V5: 5.2.x and above | | *Supported Sanas Chrome Extension Version* | V1.3.2 and above | | *Required Permissions* | - **Group settings: Full access** (to configure for a group) - **Account settings: Full access** (to configure account-wide) | ### How it works Voice Personalization involves a one-time setup: 1. **Enablement:** An admin enables the feature for a group in the Portal. 2. **Notification:** Eligible users receive a prompt in their Sanas App to begin setup. 3. **Profile creation:** The user completes a short voice reading (less than 60 seconds). 4. **Deployment:** Sanas analyzes the input and automatically assigns the best-matched voice profile. 5. **Monitoring:** Admins track personalization status for their team in the Portal. --- ### For Portal Admin: Enable and monitor Voice Personalization #### Enable Voice Personalization 1. Sign in to the [Portal](https://portal.sanas.ai) and select the desired group from the Group Tree. 2. Navigate to **Settings** > **Configuration**. 3. Under **Desktop Application**, locate **Application Settings**. 4. Locate **Sanas Personalization** and toggle it on. ![Settings menu showing configuration options for application features and personalization settings.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 2(16).png) 5. (Optional) Enable the **Lock Configuration** toggle to prevent subgroups from overriding this setting. #### Reviewing adoption status To check personalization status for individual users: 1. Select the desired group from the Group Tree. 2. Navigate to **Groups & User > App Users**. 3. Review the **Personalize** column to identify personalization status for each user and the timestamp of their personalization. ![Overview of app users with personalization options and last personalized timestamps displayed.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 7(6).png) --- ### For App User: Creating Your Voice Profile #### Initial Setup 1. Launch your Sanas app and authenticate, if required. A pop-up for **Sanas Personalization** will appear. 2. Connect a high-quality headset, and ensure it is selected. Click **Start**. ![Sanas personalization setup screen for voice profile with script and start button.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 8(3).png) 3. Read the script at your natural pace. When you're done, select **Stop**. 4. Select **Continue to Sanas** to activate your personalized voice. > [!NOTE] > *Note: If profile creation fails or you're not satisfied, select* ***Try Again*** *to re-record.* ![Confirmation message indicating successful creation of a personalized voice profile.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 9(3).png) 5. Your new personalized voice is now active. #### Re-profile your voice If you need to recreate your profile — for example, if you recorded in a noisy environment or changed your headset: 1. Open the Sanas App and authenticate, if required. 2. Navigate to **More** > **About**. ![Menu options in the Sanas app, highlighting the 'About' section for user navigation.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 10(4).png) 3. Select **Re-personalize Voice**. ![About section displaying model, app version, and a re-personalize voice button.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled 10(5).png) --- ### For Chrome Extension User #### Before You Begin - Ensure the Sanas Personalization feature is enabled for the intended Group from the Portal. Refer to [Enable Sanas Personalization](/portalv3/docs/voice-personalization#enable-voice-personalization) for instructions. #### Personalize Your Voice On your first login, a **Sanas Personalization** pop-up appears automatically in your browser window. > [!NOTE] > *Note: Ensure your headset is connected before beginning personalization.* 1. On the Sanas Personalization pop-up, click **Personalize**. 2. On the script prompt window, ensure your connected headset is selected, then click **Start**. 3. Read the displayed script aloud at your natural pace. 4. Once done, click **Stop**. Your voice profile is saved and will be applied automatically to future sessions. #### Re-Personalize Your Voice If you are not satisfied with your current voice profile, you can re-personalize it at any time. 1. Click the **Sanas icon** on the floating widget. 2. Click **About**, then click **Re-personalize Voice**. 3. On the script prompt window, ensure your connected headset is selected, then click **Start**. 4. Read the displayed script aloud at your natural pace. 5. Once done, click **Stop**. Your voice profile is updated immediately. --- ### FAQ #### Do I need to create a voice profile every time I log in to a different device? No. Your voice profile is linked to your user ID. Once you create it, it follows you to any device where you sign in with your Sanas credentials. #### Does Sanas store my voice recordings? No. Sanas does not store your audio recordings. The audio is only used during the short profiling session to assign the most appropriate voice profile to your user ID. #### Does the personalized voice affect the clarity of accent translation? No. Voice Personalization adjusts the tone and characteristics of your voice. The AI continues to ensure clear, accent-neutral output. --- ### Related articles | #### [Omnidirectional noise cancellation](/portalv3/docs/omnidirectional-noise-cancellation) Get the advantage of omnidirectional noise cancellation on live calls. | #### [Automatic volume optimization](/portalv3/docs/automatic-volume-optimization) Automate your headset’s speech volume level adjustment for consistent call quality. | | --- | --- | --- ### Support **Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.