---
title: "Configure Amazon Connect (AWS Connect)"
slug: "aws-connect-integration-with-sanas"
tags: ["AWS Connect", "Sanas V1", "Sanas V2", "Sanas with dialer"]
updated: 2025-05-15T12:46:02Z
published: 2025-05-15T12:46:02Z
canonical: "help.sanas.ai/aws-connect-integration-with-sanas"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sanas.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Amazon Connect (AWS Connect)

### Introduction

This guide provides instructions on configuring audio settings on your web browser to grant Sanas the required permissions for its operations while using AWS Connect.

### **Before we begin**

- Ensure you have access to AWS Connect to test the configuration.
- Launch the Sanas app on your computer. Connect your headset and select your headset’s microphone under the audio input menu on the Sanas app.

### Configure AWS Connect

1. Navigate to AWS Connect on your preferred web browser and log in if required.
2. **Configure the web browser settings**

> [!NOTE]
> 📔 **Note**: We are using Google Chrome browser to demonstrate the procedure; similar steps can be applied to any other web browser.
  1. Open your browser’s settings.
  2. Select **Privacy and security** from the left-side menu, then select **Site** **settings**. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(388).png)
  3. Click **Microphone** under the **Permissions** category. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(387).png)
  4. Select the **Sanas Microphone** from the drop-down list. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(384).png)
3. **Configure AWS Connect**
  1. Navigate to the AWS Connect **Settings**.
  2. Select **Sanas Microphone** under the Microphone drop-down menu. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(383).png)

**⚡ Pro tip**: Sanas works best when you adhere to the [Sanas best practices](https://help.sanas.ai/docs/best-practices-using-sanas).

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.