---
title: "Configure Genesys Activities"
slug: "configure-genesys-activities"
updated: 2025-05-19T11:07:13Z
published: 2025-05-19T11:07:13Z
canonical: "help.sanas.ai/configure-genesys-activities"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sanas.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Genesys Activities

### Introduction

This guide provides instructions for configuring audio settings on Genesys Activities to ensure uninterrupted usage of Sanas services.

### Before you begin

- Ensure you have the necessary permissions and credentials to update the audio configuration on Genesys.
- Launch the Sanas app. Connect your headset and select the headset's microphone under the Audio input menu on the Sanas app.

### Configure Genesys

1. Launch the Genesys app on your computer, and log in with your credentials if required.
2. Click on your profile icon from the left-side navigation bar.
3. Click **Preferences**.
4. Select **Audio/Sounds** from the left-side menu pane under the **Preferences**.
5. Scroll to the **Advanced Mic Settings** section and disable the following audio settings.
  - **Automatic Mic Gain Off**
  - **Echo Cancellation Off**
  - **Noise Suppression Off** ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(553).png)
6. These are Genesys's built-in audio enhancement configurations; leaving them enabled interferes with the audio stream passing through Sanas.
7. Additionally, verify that **Sanas Microphone** or **Sanas Virtual Audio** is selected under the Audio input settings on Genesys.

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.