---
title: "Deactivate or reactivate the app user"
slug: "how-to-deactivate-a-user"
updated: 2025-04-29T17:44:37Z
published: 2025-04-29T17:44:37Z
canonical: "help.sanas.ai/how-to-deactivate-a-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sanas.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Deactivate or reactivate the app user

### Introduction

This guide explains how to [deactivate](/v1/docs/how-to-deactivate-a-user#deactivate-app-user-via-portal-ui) an app user and how to [reactivate](/v1/docs/how-to-deactivate-a-user#reactivate-app-user) a previously deactivated one.

### Before you begin

- **Access**: You’ll need access to the **Sanas Portal** to follow the procedure below.
- **Limitation**: The portal users can take the following actions:
  - **Admin**: Deactivate or reactivate an app user from any Team within the Workspace.
  - **Supervisor**: Deactivate or reactivate the app user from the assigned Teams only.

### Deactivate app user (via Portal UI)

> [!NOTE]
> 📔 **Note**: Avoid manual app user deactivation with [automatic deactivation for inactive app users](/v1/docs/automatic-inactive-app-users-deactivation). Automatic detactivation is currently limited to the **Accent Translation** Workspaces.

1. Log in to the [Sanas Portal](https://portal2.sanas.ai) using your credentials.
2. Click **Users** from the navigation menu and ensure the **App users** tab is selected.
3. Select the Team containing the users you want to deactivate.

![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image-1745948239567.png)
4. Select the check box next to the app user(s) you want to deactivate. Use the search bar to find app users in the selected team.
5. Click **Deactivate users.**

![Manual user deactivation](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image-1745948281625.png)
6. In the confirmation dialog box, click **Deactivate** to confirm your action. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(351).png)
7. Review the deactivated app users to confirm the changes. See [Review deactivated app users](/v1/docs/review-deactivated-app-users).

### Deactivate app user (via Bulk import)

1. Log in to the [Sanas Portal](https://www.portal2.sanas.ai) using your credentials.
2. Click **Users** from the navigation menu.
3. Click **Bulk import**. Opens the bulk import window. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(460).png)
4. Ensure the **App users** tab is selected.
5. Click **Download template**. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(457).png)
6. Open the downloaded template and enter the following users’ details:

> [!NOTE]
> 📔 **Note**: Enter **Yes** in the template’s deactivate column next to the user you wish to deactivate. You may encounter an error if the user details you entered are incorrect.

| Parameter | Value |
| --- | --- |
| User ID | User ID of the app user |
| Name | Full name |
| Team | Currently assigned Team |
| Deactivate | `Yes` |
7. Click **Select Excel** file to browse and upload the prepared template file from your computer. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(458).png)
8. Click **Review upload** to analyze the action.
  1. If you encounter an error, review the details or click **Download error report** for detailed analysis. Modify the template file accordingly and re-upload it. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(456).png)
  2. If the template uploads successfully, review the actions or click **Download report** for a detailed analysis. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(459).png)
9. Click **Confirm upload** to save changes.

### Reactivate the app user

1. Log in to the [Sanas Portal](https://portal2.sanas.ai) using your credentials.
2. Click **Users** from the navigation menu. Ensure the **App users** tab is selected.
3. Click **View deactivated users** under the ellipsis (**⋮**) menu option.![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(352).png)
4. Select the check box next to the app user(s) you want to reactivate.
5. Click **Activate**. ![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(353).png)
6. Click **Activate** to confirm your action. Reactivated app users are reassigned to the Team they were assigned to before deactivation.

![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(354).png)

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.

A Team is a unit within a Sanas Workspace that groups App Users working on a common project.