---
title: "How to Raise a Support Ticket"
slug: "raise-a-support-request-1"
updated: 2025-07-21T05:56:43Z
published: 2025-07-21T05:56:43Z
canonical: "help.sanas.ai/raise-a-support-request-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sanas.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Raise a Support Ticket

This article provides step-by-step instructions to create a support ticket from the Sanas Support Portal. Follow the steps below to raise the support ticket.

### Video guide

[Video](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/How%20to%20Raise%20a%20Support%20Ticket%20%E2%80%93%20Sanas%20Support%20Portal-font%20change%2016.mp4)

### Before you begin

- We’ve reserved our Support portal just for our customers. Please contact our [Support Team](mailto:support@sanas.ai) to obtain your access credentials. We are here to assist you.

### Procedure

1. **Access Sanas Support Portal**
  1. Navigate to the Sanas Support Portal at: [https://support.sanas.ai](https://support.sanas.ai)
  2. Log in using your credentials shared by the Sanas support team.![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(82).png)

1. Click **Submit a Ticket** from the top navigation bar.
2. Fill out the support form. Ensure you fill in these mandatory details:
  - **Requester** **Email** (Auto-filled based on the logged-in account)
  - **Workspace ID**
  - **Subject**
  - **Description**![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image-1752568287856.png)
3. Additionally, we recommend attaching any supporting files, such as screenshots, to help us understand the issue and provide a viable solution.
4. Click **Submit**.

(Optional) Raise a query without logging in to the support portal.

1. Navigate to the Sanas Support Portal at: [https://support.sanas.ai.](https://support.sanas.ai.)
2. Click on the **Help** icon in the bottom-right corner.
3. Describe your issues in the support form. Ensure you fill in all mandatory fields marked with an asterisk (*) next to them.
4. Once done, click **Submit**.

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.