---
title: "Review deactivated app users"
slug: "review-deactivated-app-users"
updated: 2025-05-27T11:27:41Z
published: 2025-05-27T11:27:41Z
canonical: "help.sanas.ai/review-deactivated-app-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sanas.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Review deactivated app users

### Introduction

This guide explains how to review deactivated app users in the Sanas Portal. If you need to reactivate users, see [Reactivate App Users](https://help.sanas.ai/docs/how-to-deactivate-a-user?highlight=reactivate%20app%20users#reactivate-the-app-user).

### Before you begin

- You must have access to the **Sanas Portal** to perform the following procedure.

### Procedure

1. Log in to the [Sanas Portal](https://portal2.sanas.ai) using your credentials.
2. Click **Users** from the navigation menu, and ensure that the **App users** tab is selected. ![App users navigation](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image-1745949838749.png)
3. Select **View deactivated users** under the ellipsis (**⋮**) menu option. ![View deactivated app users](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(306).png)
4. Review the following details for each deactivated user: ![Deactivated app users table](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(305).png)

| Parameter | Description |
| --- | --- |
| **User ID** | Unique identifier for the app user |
| **Team name** | Assigned team before the app user was deactivated. |
| **Last logged in** | Timestamp for the previous app activation. |
| **Last logged out** | Timestamp for the previous app logout. |
| **Last Sanas mic engaged** | Timestamp of the previous microphone engagement on the Sanas app. |
| **Deactivated by** | Name of the Admin or Supervisor who deactivated the app user. |
| **Deactivated at** | Timestamp for app user deactivation. |

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.