---
title: "Configure Avaya Agent"
slug: "setup-avaya-agent-with-sanas-app"
updated: 2025-09-11T08:31:19Z
published: 2025-09-11T08:31:19Z
canonical: "help.sanas.ai/setup-avaya-agent-with-sanas-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sanas.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Avaya Agent

### Introduction

This guide provides instructions for configuring audio settings on the Avaya Agent application required to work seamlessly with the Sanas application. Ensure you follow all the instructions in the same sequence to avoid any functional errors.

### Before you begin;

- Verify that the *Avaya Agent* and *Sanas* applications are installed on your computer, and you have the required access.
- VPN access credentials from your admin/IT team.

### Configure Avaya agent audio settings

1. Connect to the VPN using your credentials. If needed, contact your IT Team for help.
2. Launch the Avaya Agent application on your computer. ***Do not sign in*** **to the Avaya Agent application** before completing the remaining steps.
3. Upon launch, you’ll find the following two screens on your computer. On the *Avaya Agent for Desktop* window, click on the **Avaya icon** at the top-left corner, then click **Settings**.

![Avaya Agent interface showing settings menu and phone number input fields.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled(2).png)
4. On the **Settings** page, click **Audio** under **All Settings**.
5. Select **Sanas Virtual Audio** under *Audio Input* option, and select your headset’s earphones under *Ringer Output* option.

![](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/image(592).png)
6. Scroll down to the *Advanced Audio Settings* section, and ensure the following settings are updated:

> [!WARNING]
> ℹ️ **Important**: The **DirectSound** settings can be configured only before you sign in to the application, and is a critical configuration to be updated for Sanas to operate.
  - **Noise Suppression**: *Disabled*
  - **Auto Gain Control**: *Unchecked*
  - **Echo Cancellation**: *Unchecked*
  - **DirecSound**: *On*

![Advanced audio settings showing options for noise suppression and DirectSound usage.](https://cdn.document360.io/9bc36e9c-f402-4213-b56f-4ecdf805bb1a/Images/Documentation/Untitled(1).png)

Advanced audio settings on Avaya Agent
7. Click **Save** to apply the changes.
8. Click **Sign In All** to log in to the softphone.

**⚡ Pro tip**: Sanas works best when you adhere to the [Sanas best practices](https://help.sanas.ai/docs/best-practices-using-sanas).

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.

## Related

- [App User Guide: Accent Translation](/using-sanas-app.md)