Distortion in Audio (Synthesis Quality Issue)

To improve the synthesis quality, follow the below steps:

• Use a USB headphone 

  • If you are already using a USB headset, try changing the port or test a new headset

• Ensure the correct input microphone is selected in the Sanas Application

• Turn off any dialer settings related to Noise cancellation, echo cancellation, noise suppression, or auto gain

• Refer to the Microphone Positioning Best Practice

Additional sound settings for physical headset (May not be available for all headphones)

Follow the below steps to configure headphones if you encounter audio quality issues after following the above steps.

Match the audio format of Sanas and Headphone

• Double-click on the headset microphone

• Click on the Advanced Tab

• Click on the dropdown menu under the default format

• Choose 1 channel, 16-bit, 16000 Hz (Tape Recorder Quality)

  • You may only see 44000 Hz for certain headphones, select the same if 16k Hz is not available.

• If you see an option of “Audio Enhancement” After “Exclusive Mode” uncheck the same

• Click apply and ok

• Refer to the image below

• Test and adjust the microphone volume for best results (suggested level between 50-70%)