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Welcome to the Sanas Help Center

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Welcome to Sanas

New to Sanas? Start here for setup instructions and initial configuration.

Managing & Monitoring

Day-to-day administration tasks for workspace admins/supervisors.

Deploying Sanas for your Team

Signing in to Sanas

Guides for end users on how to effectively use Sanas applications.

Something isn't working. What should I do?

Solutions to overcome technical issues and common challenges.

Softphone configurations

Guides for configuring audio settings on your softphone services.

Product Guides

Browse product specific documentation to answer all your queries

Products

Sanas Accent Translation

Bridges the accent differences in real-time using the advanced AI model.

Sanas Language Translation

Real-time, bidirectional speech-to-speech translation for seamless multilingual conversations.

Sanas Speech Enhancement

Delivers crystal-clear, high-fidelity calls by eliminating a wide range of environmental noise in real-time.

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Explore the most popular articles and guides

Frequently Asked Questions

Why can’t the customer hear me on calls?

This issue usually occurs due to incorrect microphone selection, a muted headset, a faulty headset, or an unstable USB port. To resolve this: Check the physical mute button on your headset. Confirm that your USB headset is selected in the Sanas App under Audio Settings > Microphone. Verify that your softphone or browser audio settings are correctly set.

How do I change my voice type?

Applicable only to Accent Translation App Users, you can change your voice type from Masculine to Feminine, and vice versa by following these steps: Under Accent Translation toggle, click the dropdown menu. Change your voice type — Masculine to Feminine and vice-versa, whenever needed. Note: The default voice type is Masculine. Account admins can lock voice profile selection in the Sanas Portal so that it can only be set once, at first activation; after that, only an admin can change it. If your voice profile is locked and you need it updated, contact your account admin.

Why can’t I hear the customer?

This problem typically arises from an incorrect speaker selection, muted speakers, a faulty headset, or an unstable USB port. To fix this: Check that your system volume is not muted. Ensure your softphone output device is set to Sanas Audio on Windows or Sanas Speaker on macOS. Try different USB ports or a known-good USB headset.

Got Questions?

Feel free to reach out to our support team anytime!