Sign In to Sanas

These devices works best with the Sanas Accent Translation service:

To revisit this step, click Audio at the bottom-left part of the app.

Note: Always choose your wired USB headset as the default microphone and speaker in the app.

Valuable Tip! For the best experience with the Sanas App, we recommend keeping these toggles ON at all times, unless otherwise instructed by your supervisor or account admin.

Note: The Sanas Portal is for Account Admins only. This step is for App Users’ reference.

Important Note! Disable or minimize any built-in speech improvement or noise suppression features in your conferencing app (such as Zoom's "Background noise removal" or Teams' "Noise suppression"). Leaving these enabled can interfere with Sanas and may result in degraded or interrupted audio performance.

You can always go back to this step should you wish to verify your audio settings on your telephony, softphone, or conferencing apps.

As a best practice before taking phone calls, confirm that your softphone or conferencing application is using the Sanas audio devices. The audio devices help Sanas to redirect your audio streams (incoming & outgoing) through the Sanas app to synthesize your speech.

Here are the quick verifications:

1. Launch your used softphone or conferencing application. Sanas works with softphones running locally or in a virtual desktop environment.

2. Go to the audio settings in your softphone.

3. Confirm the audio drivers are set correctly:

   Audio device	Windows	macOS
   Input	Sanas Audio	Sanas Microphone
   Output	Sanas Audio	Sanas Speaker

Note: Sanas audio devices are common across all Sanas products. You don't need to change these settings when switching between products.

The Sanas App will automatically prompt you to personalize your voice profile after you click Done on the last step above.

1. Confirm that your wired USB headset is selected.

2. Click Start and read the script aloud.

3. Hit Stop once you are done recording.

4. If you are satisfied with the experience, click Continue to Sanas. Otherwise you can always try again.

5. A Sanas Personalized label will appear under Accent Translation as an indicator that this step is complete.

   

Note: You can re-personalize your voice profile anytime in the app. To do so, just follow these next steps.

6. From the Sanas App, click More.

7. Select About.

8. At the bottom part, click Re-personalize Voice.

   

9. You will be prompted to repeat the Steps 1 to 4 after that.

1. Click the Sanas icon in the Chrome toolbar. This opens the Sanas floating widget on the edge of your browser window.

   Note: If prompted to grant microphone access, click Allow.

   

2. Click the Sanas icon on the floating widget to open the authentication pop-up.
   

1. If you are logging in through User Activation Key (UAK) mode, follow these steps:

   1. Enter your Account ID and User ID in their respective fields.

   2. Click Activate Key.

   3. On successful authentication, the Sanas Chrome Extension interface opens.

      

2. If you are authenticating through Single Sign-On (SSO) mode, follow these steps:

   1. Select SSO in the login page of the Chrome extension.

   2. Enter your work Email ID and click Continue.

   3. Depending on your organization’s chosen Identity Providers (IdPs), such as Okta and Azure, your login process may require further authentication steps and proper guidance from your company IT or login admins.

   4. On successful authentication, the Sanas Chrome Extension interface opens.

      

1. Click the Controls icon on the Sanas floating widget.

2. Ensure the Sanas Toggle is enabled.

3. Verify that your preferred Voice Profile is selected — Masculine or Feminine.
   

4. Click the Audio Devices icon and select your connected headset from the drop-down menu.
   

Note: We are using Google Meet web platform to demonstrate audio configuration verification in the below procedure. Configure similarly on your chosen softphone/conferencing app.

For Sanas to synthesize your audio, Google Meet must route your microphone input through the Sanas audio device. As such, we preconfigured Sanas Microphone to be set by any web-based conferencing apps and softphones as their system default microphone. This allows web-based meeting applications and softphones to automatically use Sanas without requiring users to manually select it.

To validate:

1. Open Google Meet Web in your Chrome browser and sign in.

2. Navigate to Settings > Audio, then Microphone. Sanas Microphone will show as System default.
   

   Note: If a user logs out of the Sanas Chrome Extension, the Sanas Microphone remains visible in the list of available audio devices in the web app or softphone; however, Accent Translation will no longer work. Once the user signs back in, the Sanas Microphone, along with Accent Translation are automatically restored. A tab refresh may be required before they become fully functional again.

Your headset’s position is a critical factor affecting the overall audio quality. Poor positioning may cause Sanas to miss certain parts of your speech, especially in scenarios where your pitch or volume fluctuates mid-sentence.

1. Adjust your headset for a comfortable fit

Adjust the headband length of your headset until it feels secure and comfortable. A headset with a loose fit can shift during calls; one that's too tight causes discomfort during long sessions.

If your headset has a click-stop or locking mechanism, secure your preferred length.

2. Position the microphone correctly

Place your microphone approximately two fingers' distance from the corner of your mouth. Use both hands when shaping the boom arm into position.

Once set, avoid adjusting the microphone during a call; moving it mid-conversation can cause audio level fluctuations.

3. Avoid incorrect placement

Never place the microphone directly in front of your mouth, beneath your nostrils, or in contact with your lips or face. These positions cause distortion, breath noise, or inconsistent audio capture.

You don't need to modify your speaking style to get great results with Sanas. The following standard voice modulation techniques are about being consistent and clear.

• Speak at your natural pace

Try to speak in your natural conversational speed. Speaking too fast can result in unclear audio and force your recipient to ask you to repeat yourself. Speaking unnaturally slowly can make the conversation feel disengaged. Find your natural rhythm and maintain it throughout the call.

• Articulate clearly

Pronounce words fully and clearly and avoid mumbling or trailing off at the end of sentences. Take natural pauses between sentences to maintain a steady speech flow.

Keep in mind: Sanas enhances how your voice sounds, but it can't correct mispronunciations or grammar. Focus on using correct pronunciation and clear sentence structure during your calls. For example, pronounce "vehicle" as "vee-uh-kul," not "vy-kul."

• Maintain a consistent volume

Speak at an adequate volume and hold that level throughout the call. Volume fluctuations make it harder for Sanas to process your audio consistently and can create an unpleasant experience for your recipient.

• Manage your breathing

Take breaths between sentences, not in the middle of them. Avoid heavy breathing while speaking — steady, controlled breathing helps maintain a natural rhythm and prevents breath noise from being picked up by the microphone.

These habits will help you get the best results from Sanas, day in and day out: