Introduction
Sanas Speech Intelligence (SI) is a real-time speech analytics solution built for teams that need structured, privacy-safe analytics from every call. It transcribes live calls on-device, automatically retracts personally identifiable information (PII), and delivers structured call intelligence: summaries, action items, and discussion points to the Sanas App users after every call.
For compliance and operations teams, Speech Intelligence continuously monitors active calls for compliance adherence and surfaces alerts on the Sanas Portal the moment a compliance issue is detected, providing your team with visibility to act before the call ends.
How It Works?
Speech Intelligence operates across two layers — the Sanas App and the Sanas Portal.
Sanas App | Sanas Portal |
Speech Intelligence utilizes Sanas' on-device speech-to-text (STT) model to transcribe calls locally on the user's machine, and processes this secure transcription through an LLM to generate:
Speech Intelligence runs independently of other Sanas products and generates call analytics at the end of every call. | Compliance alerts and individual call insights are surfaced on the Speech Intelligence dashboard. Admins and compliance teams can review PII-redacted transcriptions, monitor alert trends in real time, and take action on flagged calls, among others. |
Speech Intelligence generates the following after each call:
Call Stats — Call duration, timestamps, talk time breakdown, and Sanas product utilization
Call Summary — A concise, context-aware summary of the conversation
Compliance Alerts — Lists any compliance alerts detected during the call based on the rules defined by your organization
Action Items — Displays any tasks or follow-up actions identified during the call that require further attention
Discussion Points — Key topics covered during the conversation
Comments — An optional field where agents can add additional notes about the call
Speech Intelligence with Other Sanas Products
Speech Intelligence is a standalone product and works independently from other Sanas products. You can use it alongside Accent Translation, Noise Cancellation, or Speech Enhancement to get the most out of Sanas.
For example, a user with access to both Accent Translation and Speech Intelligence can use Accent Translation during a call and review Speech Intelligence’s post-call analytics once the call ends.
Key Features
On-Device Secure Transcription
Calls are transcribed on-device using Sanas' STT model. PII, including names, account numbers, and contact details, etc., is automatically redacted before any data is transmitted.
Structured Call Summaries
App users receive a formatted call summary with action items, discussion points, and notes at the end of every call, reducing manual documentation overhead without changing how App users work.
Speech Intelligence Dashboard
Administrators get a centralized view of call analytics, individual PII-redacted transcriptions, and compliance alerts across their team, directly on the Sanas Portal.
Real-Time Compliance Alerting
Speech Intelligence evaluates call transcriptions in near real-time and triggers compliance alerts for high-risk categories like:
Abusive language or threats
Credential disclosure
Requests for sensitive information from callers
Note: Alert types varies as they are defined by your organization. They are consolidated in the Compliance Alerts tab on the Speech Intelligence dashboard for your supervisors, compliance team, or account management team to review and take action.
Get Started
Ready to turn every call into structured, compliance-ready insight? Speech Intelligence is available as part of the Sanas Desktop application for enterprise customers.