Login
    Contents x
    How to submit a ticket on Sanas Support Portal
    • 13 Oct 2024
    • 1 Minute to read
    • Contributors
      Contents

      How to submit a ticket on Sanas Support Portal

      • Updated on 13 Oct 2024
      • 1 Minute to read
      • Contributors
        Article summary

        How to Use the Sanas Support Portal

        Access the Support Portal

        1. Open your web browser and visit the support portal at https://support.sanas.ai

        2. Login using your credentials or email account shared by the Sanas team.

        How to Submit a Ticket

        • Navigate to the "Submit a Ticket" option.

        • From the dropdown, select "Report an Issue" or "Feedback".

        Report an issue

        • Update the subject field.

        • Update your company name.

        • Update the site location where the agent(s) encountered the issue.

        • Select the correct application version used by the agent.

        • Select the issue category.

        • Provide a detailed description of the issue.

        • Attach logs and images for better understanding.

        Feedback

        • Update your company name.

        • Give a title to your feedback in the subject line.

        • Share your feedback in the description box.

        • Add attachments if applicable.

        Was this article helpful?
        What's Next
        Change password!
        Changing your password will log you out immediately. Use the new password to log back in.
        Change profile
        Success!
        First name must have atleast 2 characters. Numbers and special characters are not allowed.
        Last name must have atleast 1 characters. Numbers and special characters are not allowed.
        Enter a valid email
        Enter a valid password
        Your profile has been successfully updated.
        Logout