FAQ
Is there any risk of call disruption if the software malfunctions?
Sanas has no direct dependency on call continuity. You can do the following to override Sanas’ Noise Cancellation during a call manually, if required:
Disable Noise Cancellation from the App.
Unselect Sanas Virtual Microphone from the softphone’s audio settings.
What is the process for monitoring software vulnerabilities, who is responsible, and do they appear in the Sanas Portal?
Every released feature and enhancement at Sanas undergoes rigorous internal testing by our QA team, ensuring the app remains optimized and works well for everyone. We manage our releases on the Sanas Portal; each includes a release note and version number for identification.
Do you have auto app update functionality? How are updates or patches delivered—are they automated or customer-initiated?
Yes, we provide an app auto-update feature, allowing a hassle-free app update and roll-outs.
Is there customer support for the product?
We have a dedicated Team that listens to and supports our customers. You can contact us at: Support@sanas.ai