Troubleshooting & Support

Updated on 11 Oct 2024
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FAQ

Is there any risk of call disruption if the software malfunctions?

There’s no direct dependency on Sanas for call continuity. If needed, you can follow the below steps for a smooth call:-

Disable Noise Cancellation from the Sanas App
Unselect Sanas Virtual Microphone from the dialer

What is the process for monitoring software vulnerabilities, who is responsible, and do they appear in the admin portal?

All enhancements, optimizations, and vulnerability testing are handled internally by the Sanas team. We release new versions on the Sanas Admin Portal, accompanied by release notes and version numbers.

Do you have auto app update functionality? How are updates or patches delivered—are they automated or customer-initiated?

Currently, we do not have auto-update capability, so the deployment needs to be managed by the customer's IT team. Our latest version is stable and is already used by thousands of agents globally.

Is there customer support for the product?

Yes, you can reach out at support@sanas.ai

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