Troubleshooting Sanas app installation on Windows

Introduction

Installing or updating the Sanas app on Windows is typically straightforward. However, you may occasionally run into errors during installation or manual updates. These issues are usually caused by missing administrator privileges or entering an incorrect Installer ID.

This guide walks you through the most common issues and how to resolve them.

Installation via Windows Installer (GUI Method)

1. Missing Administrator Privileges

Issue: Installation fails or doesn't proceed as expected.

Solution:

1. Right-click the downloaded Sanas installer file.

2. Click Run as administrator.

3. Click Yes in the confirmation pop-up.

4. If prompted, enter your computer’s administrator password.

   📔 Note: Granting admin privileges is necessary for successful installation.

   

2. Parallel Installation Running

Issue: Another installation process is already running in the background, causing a conflict.

Solution:

• Restart your computer to terminate any ongoing background installations.

• Once restarted, try installing the Sanas app again.

3. Incorrect Installer ID

Issue: The installer displays an error due to an invalid or mismatched Installer ID.

Solution:
Ensure you’re using the correct Installer ID associated with your Workspace. To find it:

1. Go to the Sanas Portal and log in.

2. Use the Workspace Switcher to select your Workspace.

3. Click Download App in the navigation menu.

4. Click Copy Installer ID – this will copy the correct ID to your clipboard.

5. Paste the Installer ID into the installer wizard when prompted.

📔 Note: Installer IDs are unique to each Workspace. Using one from another Workspace will result in an error.

Installation via CLI (Command-Line Interface Method)

1. Launching Command Prompt Without Admin Rights

Issue: The installation command fails or is blocked.

Solution:

1. Search for Command Prompt from the Windows Start Menu.

2. Right-click the Command Prompt icon.

3. Select Run as administrator.

4. Click Yes in the confirmation window. Enter your admin password if prompted.

📔 Note: Always launch Command Prompt with administrator privileges when using the CLI installation method.

2. Using Placeholder Values in the Command

Issue: Placeholder text not replaced in the command results in a failed installation.

Solution: Update the CLI command with actual values before running it.

Example Command for Accent Translation App:

powershellCopyEdit"SanasAccenttranslator-V2-2.XX.XXXX.X-XXX-prod.exe" INSTALLERID="XXXX-XXXX-XXXX" /qb

Replace the placeholders as follows:

• App Version:

  • Go to the folder where the Sanas installer was downloaded.

  • Copy the exact filename (e.g., SanasAccenttranslator-V2-2.35.1024.1-001-prod.exe).

  • Replace SanasAccenttranslator-V2-2.XX.XXXX.X-XXX-prod.exe With the correct filename.

• Installer ID:

  • Get the correct Installer ID from your Sanas Workspace as shown above.

  • Replace "XXXX-XXXX-XXXX" with the actual Installer ID in the command.

Final Example (after replacing placeholders):

powershellCopyEdit"SanasAccenttranslator-V2-2.35.1024.1-001-prod.exe" INSTALLERID="A1B2-C3D4-E5F6" /qb

📔 Note: Double-check the values before executing to avoid installation failures.

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