​Echo During the Call

In case you are facing an issue where you hear an echo while using Sanas, follow the below steps to do basic troubleshooting checks

• Switch to a new headphone and confirm if Echo is still observed

  • If no Echo is observed, use the new headset

  • If Echo is still observed with the new headphones, proceed to the below troubleshooting steps

• Open sound settings

• Access more or advanced sound settings

• On the recording tab open Sanas Microphone properties

  • Navigate to the “Listen” tab

  • Make sure “Listen to this device is NOT checked”

  • Repeat the same for headphones

• Make a test call, if Echo is still observed proceed with the below steps

• On the Playback tab locate the headphones connected to the system

• Double-click on the headphones to open more properties

• Go to the Levels tab

  • If the Sidetone option is available reduce the Sidetone value to the lowest

  • Reduce the headset earphone volume ensuring voice of the speaker at the other end of the line is clear

  • Make a test call to check if Echo is still observed