Introduction While most users enjoy a smooth experience with the Sanas application, you might occasionally encounter unusual behavior. These issues are often caused by system audio misconfigurations. This guide will help you identify and fix common audio-related issues that …

Introduction Discover our latest innovations, enhancements, and fixes deployed this month. For in-depth feature details, please visit our product documentation or write us at support@sanas.ai with any questions. New releases 1. New app activation mode – SSO on …

Introduction This guide outlines standard best practices for Sanas app users. We’ve outlined these practices based on our internal testing and app users’ experiences to ensure that Sanas works seamlessly with your system. Adhering to these best practices significantly …

Introduction This guide provides instructions on how to reset your Sanas Portal password. You can reset the password from: Login page : Reset password right from the Sanas Portal login page. Profile : Reset password from your Portal profile. Reset password from …

Introduction The following guide provides instructions to modify the existing role of a Portal user. Before you begin You’ll need admin access to the Sanas Portal to assign a supervisor. Modify the Portal user’s role Log in to …

Introduction This guide provides step-by-step instructions on how to integrate the Avaya One X Communicator desktop application with the Sanas. Note 📔 : Ensure that the Avaya One X Communicator and Sanas app are installed on your computer. Integrate …

Introduction This guide provides instructions on configuring audio settings on your web browser to grant Sanas the required permissions for its operations while using AWS Connect. Before we begin Ensure you have access to AWS Connect to test the configuration …

Introduction This guide provides step-by-step instructions on how to integrate the Avaya One-X Agent desktop application with the Sanas app. Note 📔 : Ensure that the Avaya One-X Agent and Sanas desktop apps are installed on your …

Introduction This guide provides a comprehensive overview of the Sanas Accent Translation ( AT ) desktop app . Latest release The latest released version of the Sanas Accent Translation app is 3.1.102 What is Sanas AT? Sanas AT is a powerful …

This guide provides step-by-step instructions to download and install the Sanas desktop application with the Noise Cancellation ( NC ) capability. Use the installation guide below to find app installation instructions specific to your operating system. Installation guides Select the …

Introduction This article explains Sanas Widget and how to enable it for an Accent Translation ( AT ) Workspace from the Sanas Portal. What is Sanas Widget? The Sanas Widget is an essential feature for the app users who need to turn …

Introduction This guide walks you through setting up and using the Sanas Accent Translation (AT) app for the first time. You'll learn how to activate the app, configure your audio settings, and make your first call with accent translation …

Introduction This guide explains how to review deactivated app users in the Sanas Portal. If you need to reactivate users, see Reactivate App Users . Before you begin You must have access to the Sanas Portal to perform the following procedure …

FAQ Is there any risk of call disruption if the software malfunctions? Sanas has no dependency on call continuity. You can do the following to override Sanas’ Noise Cancellation during a call manually, if required: Disable Noise Cancellation from the …

Introduction Sanas supports Single Sign-On (SSO) to simplify and streamline user authentication across all our products. By enabling SSO, organizations can enhance security, reduce the risk of digital threats, and minimize the chances of identity theft. Configure SSO You …

Introduction This guide provides instructions for configuring audio settings on web browsers. Web-based softphones automatically apply the default browser audio settings. However, you can also look for softphone-specific guides under the web-based or app-based softphone configuration …

Introduction This guide explains the noise cancellation with the Omni Directional capabilities feature on the Sanas Noise Cancellation ( NC ) app and provides a procedure for configuring it from the Sanas Portal. 🎉 Feature availability : The omni directional noise cancellation feature …