To ensure the Sanas App, Sanas Portal, and other Sanas services function properly, Sanas official URLs must be whitelisted within your organization's network. Whitelisting these URLs enables your network and security teams to configure firewall and proxy settings appropriately, ensuring seamless connectivity and helping prevent service disruptions.
Important Note: Sanas highly recommends whitelisting the wildcard URLs to ensure optimal and uninterrupted service. Please be aware that the specific URLs listed in Section#3 do not use static IP addresses.
Recommended Wildcard URLs
Whitelisting the following wildcard URLs allows us to provide our services uninterruptedly:
*.sanas.ai (port-443) — Required for core application functionality across all products, including license activation, API communication, and telemetry.
*.document360.io — Provides access to Sanas user guides and documentation resources (optional for whitelisting).
Detailed URL Whitelisting Requirements
The table below details the specific URLs needed for full functionality. It lists each URL along with its associated product, purpose, description, and location.
Table of Sanas URLs for Whitelisting
URLs (https on port 443) | Needed for | Use | Description | Location |
|---|---|---|---|---|
Portal | Portal Administration | This is required to access Sanas portal, without which the user credentials cannot be created and the application cannot be used. | US East 1 | |
Portal + App | Backend API | These APIs are used for user provisioning and subscription management within the platform. They handle the creation, modification, and deactivation of users, as well as the assignment and management of subscriptions, licenses, and associated entitlements for each organization or user. | US East 1 | |
Portal + App | Telemetry | These are the events that the application sends to the portal in order to capture user activity, application behavior, and feature usage. These events are used for live user states - (enabled/disabled toggles etc.) | US West 2 | |
Portal + App | Telemetry | These APIs power both live and historical reporting by fetching data related to application usage, performance, and user activity. Specifically in terms of durations. | US West 2 | |
Portal | Contextual Help | These services support the interactive guides and user flows delivered through Whatfix within the portal. They enable contextual walkthroughs, onboarding assistance, and in-app guidance for users navigating the portal. | US East 1 | |
Portal + App | Authentication | This API is responsible for authenticating users who access the portal or the application. It handles login validation, session management, and secure access control to ensure that only authorized users can access the system. | US East 1 | |
Portal | CDN Service | This is the location where the application binaries and related files are hosted. These files are accessed by users during installation, updates, or downloads of the application. | US East 1 | |
Portal | Help Center | This is required to access our knowledge base with support guides that will help navigate users to seek help with issues faced in the app/portal. | US East 1 | |
Portal | CDN Service | Media files and static resources such as JavaScript and CSS, HTML, images, video, PDFs, and other attachments needed for documents will be served by this URL. | US East 1 | |
Portal | Feature Flag Details | Posthog Service - Product analytics and feature flag service that tracks user behavior, session recordings, and enables A/B testing. Without this, behavioral insights and feature toggles will not be available. | US East 1 | |
Troubleshooting | Recording Service | A recording service that is helpful in troubleshooting issues encountered during usage of Sanas Application. This will help the support to capture the synthesized and unsynthesized audio. | US East 1 |
Sanas Speech Intelligence URLs:
URL | Ports | Needed for | Description | Location |
|---|---|---|---|---|
443 | Portal + App | Transcript Ingestion API; Protocol is TCP/TLS; HTTPS via Nginx ingress | TBA | |
443 | Portal + App | Dashboard API; Protocol is TCP/TLS; HTTPS via Nginx ingress | TBA |
Note: These are in addition to the recommended wildcard URLs.
Sanas Language Translation URL:
URL | Ports | Needed for | Description | Location |
|---|---|---|---|---|
6061 (SIP over TLS); 30000 to 40000 (SRTP over UDP) | App | This is required for Language Translation to work in the Sanas App; IP Addresses (52.223.37.183 and 166.117.226.102) | (Global) US West 2; (Mumbai) AP South 1 |
Note: This is in addition to the recommended wildcard URLs.
Sanas Chrome Extension URL:
Domain | Ports | Needed for | Description | Location |
|---|---|---|---|---|
7443 (SIP over Secure WebSocket / TCP); 30000 to 50000 (SRTP over UDP) | Google Chrome Extension | This is required for the Sanas Chrome Extension to work on Google Chrome; IP Address (13.248.239.136) | TBA |
Note: This is in addition to the recommended wildcard URLs.
Support
Need help? Get in touch with our Support Team for assistance.