Automatic Deactivation of Inactive App Users

Introduction

Managing user licenses efficiently ensures that Sanas App access is not held by inactive users, keeping your license pool available for active team members. Manually tracking inactivity across a large user base is time-consuming.

The Inactive App Users feature in the Sanas Portal automates this process. You can configure it to automatically deactivate users who exceed a defined inactivity period, freeing up licenses without manual intervention.

Note: Deactivated users can be reactivated at any time from the Portal to restore their Sanas App access.

How is app user inactivity calculated?

A user is considered inactive when no app activation (app log in) is detected within 24 hours. The inactivity period is computed per the UST timezone.

Example: A group has the Inactive App Users feature configured with a 15-day inactivity period:

User A goes on a week-long vacation. Inactivity tracking begins on Day 1. Because they return and activate the app on Day 8, they are still within the inactivity period and retain access without interruption.
User B is moved to a project that does not use the Sanas App. After 15 days without activating the app, their status is updated to Deactivated in the Portal. User B must contact their admin or supervisor to be reactivated before they can log in again.

Before you begin

Ensure your Portal role has Account Settings: Full Access to complete this configuration.

Configure Inactive App Users

Log in to the Portal using your credentials.
Select your Sanas Account on the Group Tree.
Note: Inactive users deactivation can be configured at account level only.
Navigate to Settings > Configuration > Inactive App Users.
Enable the Deactivate Inactive App Users toggle.
From the Deactivate after dropdown, select the number of days after which inactive users are automatically deactivated. The default is 30 days.
Click Save to apply the changes.

Support

Need help? Get in touch with our Support Team for assistance.