Create Custom Glossary for Language Translation

Introduction

Configure a custom glossary to prevent specific terms from being translated during multilingual calls. This is useful for industry-specific terminology, brand names, product names, or technical words that should be spoken as-is in the original language.

A custom glossary is available for Language Translation and can be configured at the Group or Account level. Configuring at the Account level applies the glossary settings across all groups, while group-level configuration lets you tailor the glossary for specific teams.

How it works

When a user speaks a term that exists in the custom glossary during a call, Sanas detects the term automatically and preserves it in the original language instead of translating it. This ensures that critical terminology is not misinterpreted or altered during translation.

Custom glossary has two separate Lock Configuration toggles, each with a different scope:

• Feature lock — Ensures all subgroups have the Custom Glossary feature enabled. Subgroups cannot disable it, but they can still define and maintain their own glossary terms.

• Glossary lock — Ensures all subgroups use the same glossary terms as the parent group. Subgroups cannot modify existing glossary terms.

See Lock Configuration to learn more.

Before you begin

• Ensure your Portal role has Group Settings: Full access.

• Ensure the group has access to Language Translation. You can verify this under Settings > Feature Management.

Create a custom glossary

1. Log in to the Sanas Portal with your credentials.

2. Select a group on the Group Tree for which you want to configure the glossary. Alternatively, select Account to apply a common glossary across all groups. Groups can override these settings unless Lock Configuration is enabled.

3. Navigate to Settings > Configuration > Language Translation.

   Note: If Language Translation isn't listed under products, verify the group's feature access under Settings > Feature Management.

4. Enable the Use Custom Glossary toggle.

5. (Optional) Enable the Lock Configuration toggle for the feature to ensure all subgroups have Custom Glossary enabled.

6. Add terms to the glossary:

   1. Enter the words or phrases you want to add, then press Enter/Return. Repeat for all terms you want to include.

      Note: Consider adding industry-specific terminology or product names that should remain untranslated, such as drug names, brand names, or proprietary terms.

   2. (Optional) Enable the Lock Configuration toggle for the glossary to ensure subgroups use the same glossary terms as this group.

7. Click Save to apply the changes.

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