User Guide: Speech Intelligence

Introduction

Sanas Speech Intelligence (SI) helps you get auto-generated post-call analytics from your conversations. Use these insights to complete your post-call notes or capture key takeaways from each call.

This guide covers how to use SI on the Sanas App.

How SI Works

SI runs automatically in the background during your calls and does not require any manual controls. It transcribes your conversation, redacts any personally identifiable information (PII), and generates structured analytics after the call ends.

SI generates the following after each call:

• Call Summary — A concise, context-aware summary of the conversation.

• Action Items — Open tasks or follow-ups identified from the call, if any.

• Discussion Points — Key topics covered during the conversation.

• Call Stats — Call duration, timestamps, talk time breakdown, and Sanas product utilization.

Using SI with Other Sanas Products

SI is a standalone product and works independently of other Sanas products. You can use SI alongside Accent Translation, Noise Cancellation, or Speech Enhancement to get the most out of Sanas.

For example, a user with access to both Accent Translation and SI can use Accent Translation during a call and review SI post-call analytics once the call ends.

Before You Begin

• Confirm that you have access to Speech Intelligence. If you do not see the SI panel in your Sanas App, contact your administrator.

Using Speech Intelligence

Before the call

1. Launch the Sanas App and authenticate if required.

2. (Optional) Enable the Sanas toggles for your desired products — Accent Translation, Speech Enhancement, or Noise Cancellation.

3. Ensure your Sanas App and conferencing platform are configured before starting the call.

Note: The SI panel appears as an extended window alongside your regular Sanas controls. No additional setup is required.

During the Call

SI processes your call automatically in the background with automatic detection for call initialization and call end. No action is required.

Note: To stop transcription during a call, click Stop on the Sanas App or widget. Transcription cannot be resumed once stopped within the same call.

After the Call

1. Return to the Sanas App after the call ends.

2. Review the following sections for call insights.

   Note: Expand each section to preview details. Rate the generated content in each section to help Sanas improve output quality.

   • Call Stats — Provides the following call details:

     • Call Duration — Total duration of the call.

     • Call Timestamp — Call start and end timestamps.

     • Total Talk Time  — Total speaking duration of the call.

       • Your Talk Time — Total duration when you were speaking.

       • Customer Talk Time — Total duration when the customer was speaking.

     • Sanas Utilization — Total duration when Sanas was active during the call (outbound only).

       • Accent Translation — Percentage (%) of Sanas Utilization time when Accent Translation was active.

       • Noise Cancellation — Percentage (%) of Sanas Utilization time when Noise Cancellation was active.

       • Speech Enhancement — Percentage (%) of Sanas Utilization time when Speech Enhancement was active.

     

   • Call Summary — A detailed summary of the call. Copy the summary to use for post-call documentation if required.

   • Action Items — A list of action items identified during the call.

   • Discussion Points — A list of key topics covered during the call.

3. (Optional) Add any additional context or comments in the Notes field.

Reviewing Previous Calls

You can review call insights from your last five calls using the drop-down menu at the top-right corner of the SI panel.

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