Speech Intelligence Dashboard

Introduction

The Speech Intelligence (SI) dashboard is the admin console for SSI on the Sanas Portal. It provides admins and compliance teams with a centralized view of call analytics, individual call records, and compliance alerts.

The SI page on the Portal has the following tabs:

Dashboard — A consolidated overview of Sanas utilization and call volume metrics.
Call History — A historical call log of all Sanas App users, with access to individual call details and AI-generated insights.
Compliance Alerts — A real-time feed of compliance alerts triggered across all active and completed calls.

Speech Intelligence Dashboard

Dashboard displaying total calls, average call time, and call volume statistics.

The Speech Intelligence Dashboard tab provides a group-level overview of SI performance metrics for the selected time period.

Metric	Description
Total Calls	Total number of calls made by the Sanas App users in the selected time period.
Average Call Time	Average call duration across all calls in the selected time period.
Sanas Utilization	The total duration Sanas was active relative to the overall calling duration.
Call Volume	Call volume distribution across the selected time period.
Talk Time Distribution	Average outbound vs. inbound talk time per call. Talk Time Distribution breaks down as: Outbound — Percentage (%) of call time during which the Sanas App user is speaking. Inbound — Percentage (%) of call time during which the call recipient is speaking.

Sanas Utilization is calculated only for calls where the user had at least one of the following enabled on the Sanas App:
Accent Translation and/or Outbound Noise Cancellation toggle
Outbound Speech Enhancement toggle
Outbound Noise Cancellation toggle.

Call History

Speech Intelligence dashboard displaying call history and status of recent calls.

The Call History tab displays a historical call log of all Sanas App users. Each entry in the Call History table includes:

Column	Description
Call ID	Auto-generated unique identifier for each call session.
Date & time	Timestamp when the call was initiated.
Duration	Total duration of the call.
User ID	Unique identifier of the Sanas App user.
Name	Name of the Sanas App user.
Group	The group the user is assigned to.
Call Sataus	Current status of the call: Ongoing or Ended.
Analytics	Processing status of the call insights: In Progress or Completed.

Note: Call IDs are auto-generated and encode call metadata. Learn more about Call ID structure.

Call Details

Call history dashboard showing call duration, timestamp, and transcript details.

Select any entry in the Call History table to open the Call Details panel and access deeper analytics for that call.

The Call Details panel includes the following AI-generated insights:

Metric	Description
Transcription	PII-redacted transcription of the conversation between the Sanas App user and the call recipient.
Call Summary	A context-aware summary of the call.
Action Items	Action items identified from the call, if any.
Discussion Points	Key topics discussed during the call.
Compliance Alerts	Compliance alerts triggered during the call, if any. Select a listed alert to take action. See Compliance Alerts for details.

Compliance Alerts

Overview of alerts with total counts, flagged items, and user selections displayed.

The Compliance Alerts tab lists all compliance alerts triggered across your group's calls within the selected time period.

Each entry in the Call Alerts table includes:

Column	Description
Alert ID	Auto-generated unique identifier for the compliance alert.
Call ID	Unique identifier for the associated call session.
Alert Type	Category of the compliance alert.
User ID	Unique identifier of the Sanas App user.
Group	User’s assigned group name.
Alert Status	Current status of the alert: Pending, Flagged, Acknowledged, or Dismissed.
Date & time	Timestamp when the alert was triggered.

Note: A single call can generate multiple Alert IDs. All alerts remain in Pending status until actioned by an admin.

Actioning Compliance Alerts

Admins can take the following actions on any compliance alert:

Action	Description
Flag	Mark the alert as critical for future reference.
Acknowledge	Confirm the risk has been reviewed and mark the alert as resolved.
Dismiss	Dismiss the alert as a false positive.

To action a compliance alert:

Navigate to Speech Intelligence > Compliance Alerts.
Locate the alert you want to action and select the checkbox next to it. Multiple selections are allowed.
Select the appropriate action: Flag, Acknowledge, or Dismiss.

Support

Need help? Get in touch with our Support Team for assistance.

Documentation Index

Speech Intelligence Dashboard

Introduction

Speech Intelligence Dashboard

Call History

Call Details

Compliance Alerts

Actioning Compliance Alerts

Support