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Overview Speech Intelligence

  • Updated on Apr 30, 2026
  • Published on Apr 30, 2026
  • 1 minute(s) read
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Introduction

Sanas Speech Intelligence (SI) is a real-time speech analytics solution built for teams that need structured, privacy-safe analytics from every call. It transcribes live calls on-device, automatically retracts personally identifiable information (PII), and delivers structured call intelligence: summaries, action items, and discussion points to the Sanas App users after every call.

For compliance and operations teams, SI continuously monitors active calls for compliance adherence and surfaces alerts on the Sanas Portal the moment a compliance issue is detected, providing your team with visibility to act before the call ends.

How It Works

SI operates across two layers — the Sanas App and the Sanas Portal.

Sanas App
Sanas Portal

SI utilizes Sanas' on-device speech-to-text (STT) AI model to transcribe calls locally on the user's machine, and processes this secure transcription through LLM to generate:

  • A structured call summary

  • Action items and discussion points

  • Real-time compliance alerts.

SSI runs independently of other Sanas products and generates call analytics at the end of every call.

Compliance alerts and individual call insights are surfaced on the Speech Intelligence dashboard. Admins and compliance teams can review PII-redacted transcriptions, monitor alert trends, and take action on flagged calls.

Key Features

  • On-Device Secure Transcription - Calls are transcribed on-device using Sanas' STT model. PII, including names, account numbers, and contact details, etc., is automatically redacted before any data is transmitted.

  • Structured Call Summaries - App users receive a formatted call summary with action items, discussion points, and notes at the end of every call, reducing manual documentation overhead without changing how App users work.

  • Speech Intelligence Dashboard - Administrators get a centralized view of call analytics, individual PII-redacted transcriptions, and compliance alerts across their team, directly on the Sanas Portal.

  • Real-Time Compliance Alerting - SSI evaluates call transcriptions in near real-time and triggers compliance alerts for high-risk categories like:

    • Abusive language or threats

    • Credential disclosure

    • Requests for sensitive information from callers.

Alerts are consolidated in the Compliance Alerts tab on the Speech Intelligence dashboard for your compliance team to review and action.

Get Started

SSI Dashboard →

Monitor call analytics and compliance alerts.

Configure SSI →

Enable SSI for your organization.