Sanas Application V1-Basic Checks

Sanas Application Checks V1

1. Launch Sanas application

   1. Sanas application should auto-launch at the start of the system or the user login.

   2. If the Sanas application is closed manually, re-launch the application manually.

2. Ensure Sanas application is licensed.

   

3. Ensure the correct headphone is selected in the application.

   

4. Ensure the correct voice is selected in the application.

   

5. Check if there are any notifications highlighted in the notification center. If you see any notifications, click on the notification to check the details.

   
   

6. Check if Sanas is enabled or not.

   

7. Make sure that Sanas Virtual Microphone is selected as an input device in dialer settings.

   • If you are using a web-based dialer, make sure that the Input microphone in the browser settings is set to Sanas Virtual Microphone before you log in to the dialer.

   • If you are using a desktop application dialer, check the audio settings in the dialer and select Sanas Virtual Microphone as the input device under microphone settings.

   • NOTE: The output device (Speaker) must be the HEADPHONE and NOT Sanas.