Using Sanas Noise Cancellation

  • Updated on Jul 7, 2025
  • Published on Apr 17, 2025
  • 2 minute(s) read
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Introduction

This guide provides easy-to-follow instructions for getting started with the Sanas Noise Cancellation (NC) app. For a tour of the app’s features and functionalities, refer to the Sanas NC app overview.

Before you begin

Verify installation: For installation verification on your system, do the following:

  • Microsoft Windows: Search for "Sanas Noise Cancellation" from the Windows start menu to locate the app.

  • Didn’t find it? Contact your IT Team to request installation.

To use the Sanas NC app, you'll need the following:

  • A stable internet connection.

  • Ensure you are connected to your organization's domain and logged in to your user profile. This is particularly important for users with auto-activation.

Make your first call with the Sanas NC

Step 1: App Activation

To activate and start using the Sanas app, follow these steps. You’ll find one of the following app activation pages upon launch, based on the configuration done by your organization:

Option A: User Activation Key (UAK)

It is a default app activation method and could be used when other activation methods are unavailable.

  1. Launch the Sanas AT app on your computer.

  2. Enter your Workspace ID and User ID on the activation page, and then click 'Activate Key'.

  3. If you don’t have your app activation credentials, please get in touch with your Admin or Supervisor.

Option B: Auto Activation

Auto-activation is a domain-synced activation method that eliminates the need for manual credential entry. The auto-activation uses your computer’s current connected domain and logged-in user profile details to validate the user and create a new session.

The Sanas NC app validates user details upon launch and automatically creates a new app session upon successful user validation. If auto-activation doen’t work for any reason, you can still proceed with the UAK-based app activation.  

Step 2: In-app configurations

In this step, we’ll configure your Sanas app configuration to ensure a seamless calling experience. Your app configuration is your primary control for enabling or disabling Sanas.  

You’ll see one of the following Sanas NC app home pages, based on the configuration done by your admin:  

📔 Note: Your admin controls the availability of NC for incoming audio.

  1. Turn on the Sanas Noise Cancellation toggles.

    • Outgoing audio: Noise cancellation is applied to outgoing audio.

    • Incoming audio: Noise cancellation is applied to incoming audio.

  2. Ensure the following audio inputs are selected.

    • Outgoing audio: Connect your headset’s microphone.

    • Incoming audio: Connect your headset’s earphones.

  1. Turn on the Sanas Noise Cancellation toggle from the Home page.

  2. Select the connected headset’s microphone under the audio input menu.

Step 3: Softphone configurations

In this step, we’ll verify the audio configuration of your preferred softphone to ensure that the correct audio sources are configured. By default, Sanas applies your system’s default audio configuration to the softphones running via a browser; however, you may need to tweak the audio sources for softphones with dedicated applications.

Follow the steps below to verify or modify audio sources:

📔 Note: We also recommend to refer to the dedicated guides on softphone audio configurations.
to our guides for specific Softphone integration for detailed instructions.

  1. Navigate to your preferred softphone’s audio settings.

  2. Select the following audio sources:

    • Input audio: Select "Sanas Microphone" or "Sanas Virtual Audio".

    • Output audio:

      • If using NC for outgoing audio, select your connected headset as the output source.

      • If using NC for incoming & outgoing audio, select Sanas Virtual Audio/ Sanas Speaker as the output source.

  3. And that’s it! You are ready to make your first call with Sanas. Please rate your calling experience to help us improve the Sanas app.

⚡ Pro tip: Sanas works best when you adhere to the Sanas best practices.

Support

Need help? get in touch with our Support Team for assistance.