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      AWS Connect integration with Sanas
      • 19 Mar 2024
      • 1 Minute to read
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      Contents

      AWS Connect integration with Sanas

      • Updated on 19 Mar 2024
      • 1 Minute to read
      • Print
      • PDF
      Article summary

      Sanas Integration with AWS Connect

      Before proceeding, ensure that SANAS is installed on your system.

      Access the AWS Connect Home Page

      • Open your web browser and go to the AWS Connect home page.

      Configure Sanas as a Microphone in Browser Settings

      Before launching the AWS Connect Contact Control Panel or Agent Workspace, set Sanas as the microphone in your browser settings.

      Access your browser settings:

      • Click on "Privacy and Security."

      • Select "Site Settings."

      • Scroll down and choose "Microphone."

      • Set Sanas microphone (Sanas Virtual Audio) as your default microphone.

      Test the Integration

      • Access settings in the AWS Connect and ensure that Sanas Microphone is selected under Microphone settings.

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