Reports

Introduction

The Sanas Portal brings together everything you need to understand how your organization is using Sanas — from overall license consumption and user adoption, to granular usage patterns by product and group, to the quality and compliance of individual customer conversations. Together, the Home page and Reports page give you a complete picture: how many people are using Sanas, how much they are using it, and how well those conversations are going.

Reports Page: Usage Analysis

While the Home page shows real-time usage, the Reports page gives you historical Sanas utilization data, consolidated by day, for the group and time period you select. Choosing a cadence lets you compare performance across full billing or reporting periods rather than just the current moment — for example, setting the cadence to Monthly gives you a month-by-month view of Sanas utilization.

Filters:

• Cadence: Choose cadence from Today, Daily, Weekly, Monthly or Custom Date to set the reporting cadence window. Use the calendar picker to select a specific date.

• Users: View utilization data based on App User count across groups.

• Hours: View Sanas utilization based on total hours of usage.

Actions:

• Get Reports: Display a tabular list of Sanas utilization on a user level.

All Products

Provides usage analytics for Sanas products, filterable by Users or Hours, with three sections available for each view.

1. User View

   1. Metric Cards

      

      Metric Card	What it shows?
      Logged-In Users	The number of App Users currently logged in to the Sanas App within your account or selected group.
      Engaged Users	The number of App Users who are logged in and actively using a Sanas product.
      Not Engaged Users	The number of App Users who are logged in but are not using any Sanas product.

      Note: Click the Metric Cards to display data at a user level, similar to when selecting Get Reports tab.

   2. Usage over Time

      

      A graphical displays of trends between Logged-In Users and Engaged Users over a selected time period.

      Note: Data can be filtered from 3 months up to the last 12 months.

   3. Engaged Users by Group

      

      A graphical comparison of Sanas product usage among App Users across groups within an account.

2. Hourly View

   1. Metric Cards

      

      Metric Card	What it shows?
      Logged-In Hours	The total hours App Users are logged in to the Sanas App within your account or selected group.
      Engaged Hours	The total hours App Users are logged in and actively using a Sanas product.
      Not Engaged Hours	The total hours App Users are logged in but not using any Sanas product.

      Note: Click the Metric Cards to display data at a user level, similar to when selecting Get Reports tab.

   2. Hours over Time

      

      A graphical displays of trends between Logged-In Hours and Engaged Hours over a selected time period.

      Note: Data can be filtered from 3 months up to the last 12 months.

   3. Engaged Hours by Group

      

      A graphical comparison of Sanas product usage in an hourly manner across groups within an account.

Note: The remaining tabs — Accent Translation, Noise Cancellation, Language Translation, and Speech Enhancement — contain similar metric cards and graphs, with the analytics focused on engagement with that individual product.

Get Reports

Clicking the Get Reports tab showcases engagement activity on a user level, with filters to refine analytics and includes the following data points:

Note: Use the Column tab to show or hide these metrics according to account or group admin preferences.

Schedule

When you open Get Reports, where user activity is displayed, the button is replaced by Schedule.

1. Create a New Schedule

   1. Click the Schedule tab then Create New Schedule.

      

   2. The report types available for scheduling are:

      1. Adoption Report

      2. User Utilization Report

      3. Feature Disable Report

      4. New User Addition Report

      5. Deactivated Users Report

   3. Enter the name of the scheduled report.

   4. Select the duration - Yesterday, Last 30 Days, Month to Date, and Week to Date

   5. Choose a timezone and cadence.

   6. Add the recipients, then click Schedule.

2. View All Schedules

   1. Click the Schedule tab then View All Schedules.

      

      Note: For existing scheduled reports, you can edit or delete them, or create a new scheduled report from this section.

Support

Need help? Get in touch with our Support Team for assistance.