Dashboard

Introduction

The Sanas Portal brings together everything you need to understand how your organization is using Sanas — from overall license consumption and user adoption, to granular usage patterns by product and group, to the quality and compliance of individual customer conversations. Together, the Home page, Reports page, and Speech Intelligence page give you a complete picture: how many people are using Sanas, how much they are using it, and how well those conversations are going.

Home Page: Usage Overview

The Home page on your Sanas Portal gives you a bird's-eye view of real-time Sanas utilization across your assigned groups. It has three main components — License Usage, Metric Cards, and the Usage Graph Trend.

License Usage

Available only at the account level, this tabular view lists your subscribed Sanas products, along with their corresponding seat counts and usage across the account, groups, and subgroups.

For a group-level breakdown, click on each of the subscribed Sanas products.

Note: A sample view for Accent Translation.

Metric Cards

Rolled into four cards - Total Users, Activated Users, Logged-In Users, and Engaged Users, they form a funnel. They narrow from all mapped users down to those actively using Sanas on a live call, so you can quickly identify where engagement drops off.

1. Total Users

   The total number of Sanas App users added to the account or selected group. Toggle the Include Subgroups filter to include or exclude subgroup users.

   

   Metric	Description
   Activated	Users whose provisioning status is set to Activated. Activated users can use the Sanas App. By default, Users status is automatically set to Activated for Groups that use Unique Access Key (UAK) as the app authentication mode.
   Deactivated	Users whose provisioning status is set to Deactivated. Deactivated users can not use the Sanas App.
   Invited	Users who have been invited. This metric applies only to Email-Passcode app authentication mode. The invited status can reflect as: Invitation sent: The previously sent invite is active, and the user has yet to activate their Sanas app. Invitation expired: The previously sent invite has expired. You’ll need to re-invite the user.

   Clicking the metric card will reveal its user activity and can be filtered to refine the analytics.

   

   Note: Certain app authentication modes, such as SSO and Auto-activation, support Just-in-Time (JIT) user provisioning. When it is enabled, admins do not need to add users to the Portal beforehand. Instead, users are added to the Portal automatically when they first activate the Sanas App, and their provisioning status is set to Activated

2. Activated Users

   The number of Sanas App users in the account or selected group whose current provisioning status is set to Activated. Toggle the Include Subgroups filter to include or exclude subgroup users.

   

   Metric	Description
   Logged In	Number of users currently logged in to the Sanas App.
   Logged Out	Number of users currently logged out of the Sanas App.
   Never Logged In	Number of users who have never logged in to the Sanas App even once. Users in the never logged in status are counted only when UAK is configured as the app authentication mode. In groups with Email-passcode mode, users stay in the Invited status described under the Total Users card until they activate at least once.

   Clicking the metric card will reveal its user activity and can be filtered to refine the analytics.

   

   Note: For Groups using UAK as the App Authentication mode, use the Never Logged In metric to identify the number of app users who have never activated the Sanas app.

3. Logged-In Users

   The number of users currently logged in to the Sanas App in the account or selected group. Toggle the Include Subgroups filter to include or exclude subgroup users.

   

   Metric	Description
   Engaged	Users whose Sanas Microphone/ Sanas Audio is currently engaged. Refer to the engagement definition at the bottom of the table.
   Not Engaged	Users whose Sanas Microphone/ Sanas Audio is not engaged. Refer to the engagement definition at the bottom of the table.

   Clicking the metric card will reveal its user activity and can be filtered to refine the analytics.

   

   What does Microphone Engagement means? Sanas requires continuous access to the user's audio stream to perform speech synthesis. To provide this access, users must select Sanas Audio or Sanas Microphone as the audio input in their softphone settings:

   • Windows — Select Sanas Audio as the softphone's audio input.

   • macOS — Select Sanas Microphone as the audio input.

   An engaged microphone does not necessarily mean Sanas is actively being used. The microphone may be engaged at the softphone level while Sanas is manually disabled in the App. See Engaged Users below for the actual utilization count.

4. Engaged Users

   The number of users whose Sanas Microphone/ Sanas Audio is currently engaged at their softphone in the selected group. Toggle the Include Subgroups filter to include or exclude subgroup users.

   

   Metric	Description
   Accent Translation	Number of engaged users utilizing Accent Translation.
   Noise Cancellation	Number of engaged users utilizing Noise Cancellation.
   Speech Enhancement	Number of engaged users utilizing the Speech Enhancement.
   Language Translation	Number of engaged users utilizing the Language Translation.
   Disabled Sanas	Number of engaged users who currently have all Sanas products disabled in the App.

   Clicking the metric card will reveal its user activity and can be filtered to refine the analytics.

   

   Note: These metrics reflect utilization of a specific Sanas speech AI model, not the Sanas product as a whole. Sanas products like Accent Translation use a hybrid approach that combines the Accent Translation and Noise Cancellation AI models. When a user disables AT from the App, they can continue to use the NC model independently, and their engagement shifts from the AT metric to the NC metric accordingly.

Usage Graph Trend

The Usage over Time graph displays trends in Logged-In Users and Engaged Users over a selected time period. Custom views can show up to the last 180 days.

Note: The Portal retains data for up to the last 12 months.

Support

Need help? Get in touch with our Support Team for assistance.