Application Usage
- 11 Oct 2024
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Application Usage
- Updated on 11 Oct 2024
- 1 Minute to read
- Print
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FAQ
Is there a usage limit since this is a free product?
There is no usage limit. Free for all. Free forever
Is there any latency in the audio when noise cancellation is used?
The latency is ~40 milliseconds, and is imperceptible to the end users.
If another human takes control of the microphone, will they be audible?
Yes, Sanas Noise Cancellation app just filters out background noise irrespective of the current speaker
Will the sounds from IVR system be cut out too? (such as Press 1 for X, Press 2 for Y…)
The IVR system will remain unaffected, as it operates before the agent-customer conversation. Noise cancellation only activates during the agent-customer interaction.
If the Enterprise is recording calls for training purposes, will noise be removed in these recordings?
The noise will be removed from the recordings since the Sanas Noise Cancellation app processes audio at the microphone level, while the recording system captures audio downstream.
Aside from cancelling background noise does it change the quality or compression of a call?
Sanas does not alter the texture or quality of the call beyond cancelling background noise.
Does the software cancel background noise from the microphone and or the speaker? Can the agent hear the customers background noise and can the customer hear the agents background noise?
Sanas cancels background noise from the agent’s microphone, meaning the agent can hear the customer clearly, but the customer won’t hear the agent’s background noise.
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