FAQ
Is there a usage limit since this is a free product?
There is no usage limit. Free for all. Free forever
Is there any latency in the audio when noise cancellation is used?
The latency is ~40 milliseconds, and is imperceptible to the end users.
If another human takes control of the microphone, will they be audible?
Yes, the Sanas Noise Cancellation app just filters out background noise irrespective of the current speaker.
Will the sounds from IVR system be cut out too? (such as Press 1 for X, Press 2 for Y…)
The IVR system will remain unaffected. Noise cancellation only activates during the agent-customer interaction.
If the enterprise is recording calls for training purposes, will noise be removed from these recordings?
Yes, the background noises will be removed from all the call recordings because all recording happens downstream after the Sanas operations.
Aside from cancelling background noise, does it change the quality or compression of a call?
Sanas does not change call quality or apply any audio compression during the process. The audio’s incoming and outgoing bandwidth from the AI model remains the same.
Does the software cancel background noise from the microphone and or the speaker? Can the agent hear the customers background noise and can the customer hear the agents background noise?
Sanas cancels background noise from the agent’s microphone, meaning the agent can hear the customer clearly, but the customer won’t hear the agent’s background noise.