Raise Support Ticket on Sanas Support Portal

This article provides step-by-step instructions to create a support ticket from the Sanas Support Portal. Follow the steps below to raise the support ticket.

Before you begin

• We’ve reserved our Support portal just for our customers. Please contact our Support Team to obtain your access credentials. We are here to assist you.

• You could raise support tickets in two ways:

  • Logging in to the Support portal gives you a complete preview of historically raised tickets and their statuses.

  • Ask a quick question to Sanas Support, which allows you to submit your questions quickly from the Sanas Support Portal.

Procedures

Raise ticket from the Support Portal

1. Access Sanas Support Portal

   1. Navigate to the Sanas Support Portal at: https://support.sanas.ai

   2. Log in using your credentials shared by the Sanas support team.

2. Click Submit a Ticket from the top navigation bar.

3. Fill out the support form. Ensure you fill in these mandatory details:

   • Requester Email (Auto-filled based on the logged-in account)

   • Workspace ID

   • Subject

   • Description

4. Additionally, we recommend attaching any supporting files, such as screenshots, to help us understand the issue and provide a viable solution.

5. Click Submit.

Ask a quick question from Sanas Support

In addition to the above procedure, you can also submit a question quickly to the Sanas Support.

1. Navigate to the Sanas Support Portal at: https://support.sanas.ai.

2. Click on the Help icon in the bottom-right corner.

3. Describe your issues in the support form. Ensure you fill in all mandatory fields marked with an asterisk (*) next to them.

4. Once done, click Submit.

Support