Create support ticket on Sanas Support Portal

Introduction

This guide provides detailed instructions on creating a support ticket on the Sanas Support Portal.

You can create support tickets in the following scenarios:

• Encountering issues with the Sanas Portal or App.

• If you need assistance with any Sanas product.
  

Before you begin

• You'll need credentials for the Sanas Support portal. If you don’t have them, contact Sanas Support for assistance.
  

Create a new ticket

1. Access the Sanas Support Portal

   • Navigate to the Sanas Support Portal from your preferred browser.

   • Log in to the portal with your credentials.
     

2. Create a new ticket

   • Click Create a ticket.

   • Select Create a ticket from the drop-down menu.
     

3. Enter support details
   

   • (mandatory) Requester email: This field displays the logged-in user's email address by default.

   • (mandatory) Company name: Enter your company name.

   • Site location: Enter your geographical location details.

   • (mandatory) Subject: Enter a suitable subject for the support ticket.

   • (mandatory) Description: Describe the support requirements in brief.

   • Product: Select the product from the drop-down menu for which you need support.

   • App version: Enter your current Sanas app version.

   • Existing ticket number: Enter the ticket number if you already have a ticket raised or raised in the past to highlight.

   • Attachment: Attach any supporting file.
     

4. Click Submit. You’ll receive an email confirmation upon your successful ticket submission.
   

Support