How to submit a ticket on Sanas Support Portal

How to Use the Sanas Support Portal

Access the Support Portal

1. Open your web browser and visit the support portal at https://support.sanas.ai.

2. Login using your credentials or email account shared by the Sanas team.

   

How to Submit a Ticket

• Navigate to the "Submit a Ticket" option.

• From the dropdown, select "Report an Issue" or "Feedback".

  

Report an issue

• Update the subject field.

• Update your company name.

• Update the site location where the agent(s) encountered the issue.

• Select the correct application version used by the agent.

• Select the issue category.

• Provide a detailed description of the issue.

• Attach logs and images for better understanding.

Feedback

• Update your company name.

• Give a title to your feedback in the subject line.

• Share your feedback in the description box.

• Add attachments if applicable.