Understand Sanas Reports

New users

New app users created within the selected Workspace during the selected period.

Active users

• App users that activated the Sanas app in the selected period.

• Example: The app user launches and activates the Sanas app on their computer (need not to engage the microphone or make a call).

Sanas disabled

• App users with Sanas toggled off on their app.

• Click Sanas Disabled to review the metric for individual app user.

• Example: App user launches and activates the Sanas app, then manually it turn off.

Incompatible setups

• App users encountered system compatibility errors during the selected period.

• Click Incompatible setups to review the metric for individual app user.

• Example: Incompatibility error occurs when user disconnect their headset during an active session.

User ID

Unique identifier

Name

Full name

Team

Currently assigned team

Machine

Computer unique identifier

Login

• Timestamp of the first Sanas app interaction.

• Example: User logged in to the Sanas app at the beginning of their work shift.

Last seen

• Timestamp of the last Sanas app activity.

• Example: A user logs out, or an inactivity period is detected.

Session

• The total active time between the Login and Last seen is calculated as the Session duration.

• The Session duration excludes any inactivity period longer than 3 hours.

• Example: If a user logs in at 10:00 AM, becomes inactive from 11:00 AM to 3:00 PM, and resumes activity, the 4-hour inactivity period will be excluded from the session duration.

App enabled

• The total time users have the Sanas app activated with the Sanas toggle turned on.

• Periods of inactivity—such as app logout, screen lock, or device sleep—are excluded from the total duration.

Status

• A user's engagement status is displayed as either Engaged or Not Engaged based on their usage during a selected session.

  • Engaged - The Sanas app was activated and used in at least one call during the selected session.

  • Not Engaged - The Sanas app was activated but not used in any calls during the selected session.

• Usage Consolidation - If a user accesses the app from multiple devices within the same day (12:00 AM to 11:59 PM), their total usage duration is automatically consolidated into a single daily entry. This ensures accurate reporting per user per day, regardless of the number of devices used.

Timezone differences

• The data displayed is based on the timezone of the admin user viewing the report.

• If two admins in different timezones view the same Workspace data for the same date range, slight variations may occur due to differences in their local time settings.

Daily activity tracking

• App usage data is captured on a daily basis (from 12:00 AM to 11:59 PM).

• A new entry is generated each day, aligned with this time window.

Logins on multiple devices

• If a Sanas app user activates and uses their app through multiple devices in a single day (from 12:00 AM to 11:59 PM), all the detected unique instances (machine + user credentials) of app usage get consolidated into a single line item on the Sanas Report.