Talkdesk Dialer integration with Sanas

How to Integrate Sanas with Talkdesk

Follow these steps to integrate Sanas with Talkdesk and configure your audio devices:

Prerequisites

• Ensure that Sanas is already installed on your system.

Step 1: Log in to Talkdesk

1. Open your web browser and navigate to the Talkdesk login page.

2. Enter your login credentials to access your account.

Step 2: Navigate to Settings

1. Once logged in, click on the profile button located at the top right corner of the screen.

2. In the dropdown menu, select Settings.

Step 3: Access Conversation Settings

1. Within the Settings menu, click on Conversations Settings to access the audio device configuration.

Step 4: Configure Your Audio Devices

1. Under the Audio Devices section, you'll see options to select a Speaker and a Microphone.

2. Use the dropdown menus to choose the correct devices:

   • Speaker - Select the headphones connected to the system.

   • Microphone - Select Sanas Virtual Audio.