Sanas Portal

Introduction

Sanas Portal is a web-hosted control center built for administrators. It provides a centralized space to deploy Sanas products (Accent Translation, Speech Enhancement, Language Translation, and Noise Cancellation), manage users, monitor usage, and fine-tune app configurations for any specific Group or for the entire Sanas account.

Whether you're onboarding a new team, reviewing engagement metrics, or enforcing user preferences for specific groups, Portal puts the right tools at your fingertips.

This guide provides a brief overview of the pages available on the Sanas Portal. For detailed configuration steps and admin workflows, see the dedicated guides linked throughout this page.

What you can do with Portal

Portal covers four key workflows. Here's a quick look at each:

• Feature management — Manage all your subscribed Sanas products under a single account. Deploy solutions to individual groups or subgroups based on your operational needs.

• User management — Control who can access the Sanas App and Portal. Add, move, or remove App Users, and assign role-based access to admins on the Portal.

• Usage analytics — Track how your teams use Sanas products with detailed utilization reports. Monitor Sanas usage, login activity, and solution adoption.

• App preferences — Customize the end-user experience per group. Configure features, enable or disable solutions, and lock settings to maintain consistency across subgroups.

Overview

Portal is organized into five main pages:

Home

The Home page on your Sanas Portal gives you a bird's-eye view of real-time Sanas utilization across your assigned groups. It has two main components: a set of metric cards and a usage trend graph, both providing your the real-time utilization, so you can spot patterns and compare engagement across any timeframe.

The four metric cards — Total Users, Activated Users, Logged-In Users, and Engaged Users — form a funnel. They narrow from all mapped users down to those actively using Sanas on a live call, so you can quickly identify where engagement drops off.

1. Total Users

The total number of Sanas App users added to the selected group. Toggle the Include Subgroups filter to include or exclude subgroup users.

2. Activated Users

The number of Sanas App users in the selected group whose current provisioning status is set to Activated. Toggle the Include Subgroups filter to include or exclude subgroup users.

3. Logged-In Users

The number of users currently logged in to the Sanas App in the selected group. Toggle the Include Subgroups filter to include or exclude subgroup users.

4. Engaged Users

The number of users whose Sanas Microphone/ Sanas Audio is currently engaged at their softphone in the selected group. Toggle the Include Subgroups filter to include or exclude subgroup users.

Groups & Users

The Groups & Users page is your workspace for managing organizational structure, user access, and admin permissions. It contains four tabs.

1. Groups

Use the Groups tab to view, create, or restructure your organizational hierarchy. It lists the direct subgroups under your selected group. Switch to the Include Subgroups filter to list all subgroups at any level of nesting. Select any listed group to navigate into it and access its subgroups.

📝 Note: The Default Group cannot contain subgroups. The Groups tab is inaccessible when the Default Group is selected in the Group Tree.

For step-by-step instructions, see Manage Groups guide.

2. App Users

Use the App Users tab to onboard, move, or offboard the users who use the Sanas App. It lists all App Users added to the selected group. Use the Include Subgroups filter to include users from all subgroups.

For detailed instructions, see the Manage App Users guide.

3. Portal Users

Use the Portal Users tab to manage which administrators can access and operate on a given group. It lists admins who have access to the selected group. Use the Include Subgroups filter to include Portal Users from all subgroups.

For detailed instructions, see the Manage Portal Users guide.

Role Management

Use the Role Management tab to define what each admin role can see and do across the Portal. Roles on Portal are categorised as:

• Default roles - System-generated roles

• Custom roles - Admin created roles with custom privileges.

This tab is accessible only when the Sanas account (top-level node) is selected in the Group Tree.

Use the Manage Roles button to modify privileges on any custom roles you've created. For instructions, see the Manage Roles and Permissions guide.

Reports

The Reports page gives you historical Sanas utilization data consolidated by day, unlike the Home page's real-time view. Reports are generated for the selected group and reviewed for a specific cadence. Meaning, setting the cadence to Monthly provides a month-wise Sanas utilization preview. You can export reports for offline analysis.

Available filters

• Cadence: Choose cadence from Today, Daily, Weekly, or Monthly to set the reporting cadence window. Use the calendar picker to select a specific date.

• Groups & Users: View utilization data by group and number of active users.

• Hours: View utilization data by total hours of Sanas usage.

Report parameters

Each report includes the following data points at the individual user level:

To learn more about the metrics and tables in Sanas Reports, see the Sanas Reports Overview.

Get Sanas

The Get Sanas page gives you access to the latest version of the Sanas desktop application installer.

• Platforms: Select your preferred platform to download the Sanas App installer.

• Installer ID: A unique string linked to the Sanas account. Copy the Installer ID and paste it during App installation. The Installer ID is required for the Auto-activation and SSO authentication modes — it allows Sanas to preconfigure the user's application before they sign in.

Settings

The Settings page lets you manage Sanas product access and configure the application experience for the selected group.

Feature Management

Enable or disable Sanas products (Accent Translation, Noise Cancellation, Language Translation, Speech Enhancement) with a simple toggle. Once a Sanas product access is enabled for a group, all users in that group can access it.

Configuration

Fine-tune how the Sanas App behaves for users in the selected group. Configuration options include selecting which AI models are used, setting the default target accent or language, controlling inbound and outbound noise-cancellation levels, and toggling UI elements visible to end users.

For the full list of configurable options, see the Feature & Configuration guides.

Lock Configuration

Enforce specific product configurations across the organization. When you lock a configuration at a parent group level, subgroup admins cannot override or modify it — ensuring consistency across your deployment.

Example: If Accent Translation is enabled and locked for a parent group, every subgroup under it inherits access to Accent Translation, and subgroup admins cannot disable the feature at their level.

To learn more, see Lock Configuration.

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