Account Details

Introduction

Setting up your Sanas account starts with configuring its basic details, such as the account name and account ID, managing your subscribed plans — Accent Translation, Speech Enhancement, Language Translation, and Speech Intelligence.

The configuration can be applied at the Account level (organization-wide) or Group level. Select the account or group from the Group Tree on the left side of the portal before making changes. Most settings include a Lock Configuration toggle. Enable it to prevent subgroup administrators from overriding the setting.

Note: For Groups and Subgroups, this is labeled Group Details.

Account Information

View and manage the account name, Account ID, and creation date for the selected Account.

1. From the Sanas Portal, click Settings.

2. Under Configuration, look for Account Details, then select Account Information.

   Note: For Groups and Subgroups, these are labeled Group Details > Group Information.

Important! Your Account Name, Account ID, as well as Group Names and Group IDs are unique to your organization. Share this information only with authorized individuals on a need-to-know basis (such as your account management team and your agents).

Tags

Located under Account Information, this section lets you add tags to organize this group. Subgroups inherit these tags.

Subscriptions

Typically accessible only at the account level, this is where account admins manage the licenses for Sanas products subscribed to by your organization — modifying and terminating subscribed products and their licenses, as well as adding new ones to your account.

1. From the Sanas Portal, click Settings.

2. Under Configuration, look for Account Details, then select Subscriptions.

3. To view the product features of your subscribed plan, click View Feature List.

4. To modify your plan — add or reduce the number of licenses, seats or minute allotments, as well as term dates, click Edit opposite the subscribed plan.

   Note: A checkbox for an unlimited licenses or seats, if preferred, is located here as well. For billing types, it can either be Free (usually for trial versions) or Paid.

5. To terminate your plan, click the three ellipsis opposite the subscribed plan and select End Subscription.

   Note: Please align with your Sanas POC or Sanas Admin before doing this action.

6. To add a new plan, click the Add New Subscription tab.

Support

Need help? Get in touch with our Support Team for assistance.