Account Setup and Portal Configuration

Introduction

The Configuration tab (Settings > Configuration) is where administrators control how Sanas behaves for an account or group—from language and accent settings to authentication, desktop app behavior, and subscriptions. This article walks through every section of the Configuration tab so you know what each setting does and where to find it.

Tip: For detailed instructions on a specific feature, see the linked articles throughout.

Configuration settings can be applied at the Account level (organization-wide) or Group level. Select the account or group from the Group Tree on the left before making changes. Most settings include a Lock Configuration toggle. Enable it to prevent subgroup administrators from overriding the setting.

How to get there? Log in to the Sanas Portal, select an Account or Group, then go to Settings > Configuration.

Note: Configuration controls how an enabled feature behaves. To turn a product on or off for a Group, use the neighboring Feature Management tab.

Account Details

Account Information

View and manage the account name, Account ID, and creation date for the selected Account.

Important! Your Account Name, Account ID, as well as Group Names and Group IDs are unique to your organization. Share this information only with authorized individuals on a need-to-know basis (such as your account management team and your agents).

Subscriptions

View all subscribed plans, such as:

• Accent Translation

• Speech Enhancement

• Language Translation

• Speech Intelligence

Their billing type:

• Free, or

• Paid

It also includes:

• Seat or Minute Allotments, and

• Subscription Term Dates

How to manage? Use Add New Subscription to add a plan, or Edit on an existing plan to update seats, minutes, or term dates.

Account Settings

Timezone

Sets the timezone used for timestamps shown to Portal Users (reports, logs, activity). Choose from the Select Timezone dropdown.

Inactive App Users

Automatically deactivates Sanas App users who haven't used the app for a configured number of days, freeing up license seats without manual tracking. This is configured at the Account level only.

Note: See Automatic Deactivation of Inactive App Users for full setup steps.

Remote Inferencing

Lets you run Sanas speech models on a remote server instead of the end user's device — useful for reducing reliance on local hardware and ensuring consistent performance. Enter the endpoint address (IP or fully qualified URL) of your remote inference service.

Note: Make sure the address is reachable from end-user devices and that network access is configured correctly.

Platform Authentication

Application Authentication

Controls how users log in to the Sanas App. To start, choose one authentication mode from the list below:

Portal Authentication

Configure the connection used to authenticate Portal (web) logins for your domain. Add or select an existing SSO connection and view its call status (Enabled/Disabled).

Products

Each product area lets you configure how that Sanas capability processes audio for the selected Group or Account.

Accent Translation

• Inference Mode

  • Run the model On-device or via Remote Inferencing (see Account Settings above for more details)

    

• Accent Translation Access

  • Enable/disable translation independently for Outbound and Inbound audio

    

• Outgoing Audio

  • Set Source accent and Target accent

  • Choose an Enhancement Mode

    • Standard for a natural multi-speaker experience (keeps all voices within range), or

    • Voice Isolation to filter out other voices

  • Select the Outgoing Accent Translation Model

    

• Audio Mode When Accent Translation Is Off

  • Choose what audio processing (for example, Noise Cancellation) applies when Accent Translation is toggled off

    

• Lock Voice Profile Selection

  • Enforce a single voice profile (Masculine/Feminine) for users on first activation (see Configure Lock Voice Profile Selection for more details)

    

• Model changes here are deployed via On-Demand AI-model Update, so calls aren't interrupted

Noise Cancellation

Toggle Enable Inbound Noise Cancellation to allow incoming-audio noise cancellation alongside outgoing Accent Translation.

Note: Select the Outgoing and Incoming Noise Cancellation model versions independently (each has a minimum required app version).

Speech Enhancement

• Speech Enhancement Access

  • enable/disable independently for Outbound and Inbound audio

    

• Outgoing Audio Enhancement Mode

  • Standard (multi-speaker, shared workstations), or

  • Voice Isolation (single speaker — choose from the following microphone detection selections)

    • Auto

    • Headset Mic/Nearfield, or

    • Built-in Mic/Farfield

    

• Incoming Audio VAD Mode

  • Standard, or

  • Standard with ringtone passthrough (keeps ringtones or hold music unaffected by processing)

    

• Select the Outgoing and Incoming Speech Enhancement Model versions independently

  Note: For more details, check Configure Speech Enhancement Modes.

Language Translation

• Custom Glossary

  • Maintains a list of words/phrases (brand names, technical terms) that should never be translated (see Create Custom Glossary for Language Translation)

    

• Language Settings

  • Sets the default Source Language — what the App User speaks, and Target Language — what the recipient hears translated (see Configure Languages for a Group)

    

• Transcription

  • shows users a real-time transcript of the conversation

    

• Advanced Settings, such as: (for troubleshooting/demos, typically Sanas-Admin use)

  • Translation Debug Logging

    

  • Display Translation Latency, and

    

  • Language Translation Audio Crossfade Tuning

    • crossfade in/out timing

    • activity threshold

    • low gain

    • ducking level

    

  Note: Advance Settings are for troubleshooting or demos only, typically for Sanas Admin use.

Speech Intelligence

• Model Selection is used to choose versions for the following models:

  • Speech to Text (STT)

  • Personally Identifiable Information (PII), and

  • End of Call (EOC)

  

• Outgoing/Incoming Mode

  • Standard (balances clarity for both close and distant voices)

  • Nearfield (close-range mics)

  • Farfield (room mics/speakerphones), or

  • Telephony (phone calls)

  

  

• Call Summary Options has toggles to choose which sections appear in generated call summaries

  • Action Items

  • Discussion Points

  • Compliance Alerts

  • Comments (this is optional), and

  • Set the Summary Word Limit

  

Desktop Application

Application Version

Controls which Sanas App version is deployed. By default, users automatically receive the latest version, or you can pin a specific Application Version instead.

Application Settings

Toggle behavior for the Sanas desktop app, including:

• Echo Cancellation

  • removes echo when speaker/headset audio feeds back into the mic

    

• Hear Your Voice

  • lets users preview how their voice sounds with Sanas on

    

• Sanas as Default Microphone/Speaker for OS

  • sets Sanas as the system-level default device

    

• Mute Sanas Speaker/Microphone

  • lets users temporarily mute the Sanas speaker/microphone during calls (Sanas Admin visibility only)

    

• Automatic Volume Optimization (AVO)

  • Automatically adjusts microphone volume for optimal conversations

    

    Note: Turning this feature on sets Microphone Volume Adjustment to Flexible volume control.

• Enable Microphone/Speaker Volume Adjustment for App Users

  • When disabled, App Users cannot adjust the Sanas Microphone/Speaker volume, which remains fixed at 100% (Sanas Admin visibility only)

    

• Sanas Personalization

  • a process of preserving a user's natural voice traits during translation is also configured from this area of Settings (see Personalize your voice profile for more details)

    

• Further configurations, such as:

  • Toggle-Ability for User Preference — whether app users can manually turn products on/off, and

  • Auto Enable Sanas on App Launch

  • See (Toggle-Ability for User Preference and Auto Enable Sanas on App Launch) for more details

    

• Sanas Widget

  • Allow users to turn Sanas products on or off directly from the widget without opening the full application.

    

Early Access

Toggle Enable early access to new features and models to let users on this Group/Account try upcoming (beta) features and models before general availability.

Download Preferences

Schedule a time window (Start Time/End Time) during which the app can download and prompt users to install updates.

Tip: Optionally configure a bandwidth throttle to limit the bandwidth used for downloads.

Authentication

SSO Settings

Add or manage SSO (Single Sign-On) connections used to authenticate access to this Account/Group. Shows connection status (for example, "No SSO connections" until one is added).

Danger Zone

Permanently deletes the Account.

Warning! This action cannot be undone — use with caution and only when certain.

Support

Need help? Get in touch with our Support Team for assistance.