Desktop Application

Controls which Sanas App version is deployed. By default, users automatically receive the latest version, or you can pin a specific Application Version instead.

Auto update is now configurable per account, so administrators control how and when the app updates.

• Grace Period - once selected, admins can choose from 1 to 5 days before the update enforced to the app. By default, the range is set to 5 days.

• Immediate - once selected, the user receives a 10-minute warning before the update begins.

  

Add schedule when the app can be updated. Please ensure users are using the system as they will receive prompts to accept the installation during these times.

1. Under Download Settings, select the Start Time and End Time, during which the app can download and prompt users to install updates.

Bandwidth Throttling

If needed, apply bandwidth throttling by checking the Would you like to configure bandwidth throttle? box. Option between 100kbps, 200kbps, and 300kbps is available, with a default setting set to 100kbps.

Note: Download Preferences settings are always followed, regardless of the Auto Update preference selected.

In order for the auto update preferences to work, toggle on Automatically update to the selected app version.

Note: Turning it off stops users who haven't started the update from receiving it; those who already downloaded it or started the install countdown will still complete installation.

When enabled, lets users preview how their voice sounds with Sanas on.

Pauses inbound processing for the selected duration (5, 10, or 15 seconds) so notifications and alerts can be heard clearly. When disabled, some notification and alert sounds may be missed.

Adds a low bed of background sound to Sanas output so the line is never completely silent.

• Noise Type

  • White Noise - Generated in real time and shaped to blend naturally with the agent’s voice and environment.

  • Ambient Noise - A looped recording of contact-center ambience played beneath the call at a fixed level.

• Noise Level

  • Subtle: 15%

  • Balanced: 25% (Default)

  • Strong: 35%

  • Maximum: 50%

Note: The toggle is disabled by default. When enabled, it starts with White Noise at the Balanced level.

• A process of preserving a user's natural voice traits during translation is also configured from this area.

• The script used to personalize your voice profile can now be customized, and set per account, matching the wording to your language and style.

Note: If no custom script is configured, the default script is shown. See Personalize your voice profile for more details.

When enabled, lets users enable or disable Sanas products in the app.

Allow users to turn Sanas products on or off directly from the widget without opening the full application.

Automatically pauses the microphone stream when no call is active, and resumes it once a call is detected.

Note: This setting is accessible to Sanas Admins only.

When enabled, sets Sanas as the system-level default audio device.

Tip! We strongly recommend keeping these settings Enabled to ensure optimal use of Sanas.

When enabled, lets users temporarily mute the Sanas speaker/microphone during calls.

Note: These settings are visible to Sanas Admins only.

When the toggle is ON, it automatically adjusts microphone volume for optimal conversations.

Note: Turning this ON sets Microphone Volume Adjustment to Flexible volume control.

• When disabled, App Users cannot adjust the Sanas Microphone/Speaker volume, which remains fixed at 100%.

  • Sync with selected Microphone/Speaker

    • If Sync with selected Microphone is selected, it turns Automatic Volume Optimization OFF.

  • Flexible Volume Control

    

  Note: These settings are visible to Sanas Admins only.

A toggle that lets users access upcoming (beta) features and models before general availability, once enabled in the Sanas Portal.

1. From the Sanas Portal, select Settings.

2. Under Configuration, look for Desktop Application, then Early Access.

Control the troubleshooting tools available in the desktop app for this group.

• Advanced Troubleshooting Menu

  Adds an advanced troubleshooting menu to the desktop app so users can run guided checks with Sanas Support.

  

Users can always report a problem from the desktop app. Choose what a report is allowed to include.

• Record a Voice Sample

  Lets users attach a short voice recording to a report for Sanas to review and reproduce audio issues. Switch it OFF and Report a Problem still works, just without the recording option.