Product & Feature Controls

Located under Accent Configuration, account admins can choose to either run the model On-device or via Remote Inferencing.

Note: For more details, please visit Account Settings.

Enable/disable translation independently for Outbound and Inbound audio.

Configure Accent Translation for the audio you send. To utilize this:

1. Set Source accent and Target accent

2. Select the Outgoing Accent Translation Model

3. Choose an Enhancement Mode

   1. Standard for a natural multi-speaker experience (keeps all voices within range), or

   2. Voice Isolation to filter out other voices

Configure Accent Translation for the audio you receive. To utilize this:

1. Select the Incoming Accent Translation Model

2. Choose Incoming Audio Voice Activity Detection (VAD) Mode

   1. Standard with Ringtone Passthrough to ensure ringtones and hold music play normally without being affected by Accent Translation processing, or

   2. Voice Isolation - General with Ringtone Passthrough (works for all types of microphones while ensuring ringtones and hold music play normally).

Note: By default, Target Accent is set and locked.

Choose what audio processing (for example, Noise Cancellation) applies when Accent Translation is toggled off.

If enabled, enforces a single voice profile (Masculine/Feminine) for users on first activation.

Toggle Enable Inbound Noise Cancellation to allow incoming-audio noise cancellation alongside outgoing Accent Translation.

Note: Select the Outgoing and Incoming Noise Cancellation model versions independently (each has a minimum required app version).

Located under Speech Enhancement Configuration, account admins can choose either run the model On-device or via Remote Inferencing.

Note: For more details, please visit Account Settings.

Enable/disable independently for Outbound and Inbound audio.

Configure Speech Enhancement for the audio you send. To utilize this:

1. Select an Enhancement Mode

   1. Standard for a natural multi-speaker experience (keeps all voices within range), or

   2. Voice Isolation to filter out other voices

2. Choose an Outgoing Speech Enhancement Model

Configure Speech Enhancement for the audio you receive. To utilize this:

1. Choose Incoming Audio Voice Activity Detection (VAD) Mode

   1. Standard for a natural multi-speaker experience (keeps all voices within range), or

   2. Standard with Ringtone Passthrough to ensure ringtones and hold music play normally without being affected by Accent Translation processing

2. Choose an Incoming Speech Enhancement Model

Choose from the list of available languages in the dropdown menu as the default Source Language (what the App User speaks) and Target Language (what the recipient hears) in the app.

Note: App Users can change these default settings in the Sanas App.

Configure a custom glossary to prevent specific terms from being translated during multilingual calls. This is useful for industry-specific terminology, brand names, product names, or technical words that should be spoken as-is in the original language.

• Enable the Use Custom Glossary toggle to let users specify words or phrases that should be excluded from translation — such as client- or industry-specific terms, brand and product names, and business or technical jargon.

• Bulk upload terminologies via a .CSV file using the provided template. You can also download the current list, edit it, and re-upload to update entries in bulk.

Bidirectional term substitutions are applied automatically during calls. Each entry maps one term to another and works in either direction — when set to Auto, the system uses whichever language the call originates in.

1. To start, turn the Use Custom Translations toggle ON.

2. For bulk terms upload, download the template, input your terms and translations, then upload.

3. For manual input of terms and translations, click +Add Translation.

4. Select two different languages from the dropdown menu, input the terms and translations, then click Save.

Note: Custom Translations is only available to Sanas App version 5.8.5 and above.

When enabled, it shows users a real-time transcript of the conversation.

By default, this feature is enabled. For faster turn taking, you have the option to disable inbound speech for the agent.

Note: Once disabled, the agent will need to read the text from the translation and respond verbally.

When enabled, Sanas admins will have the capability to debug translation issues faster and more efficient.

When enabled, it displays measured translation latency on translated cards in the Sanas app. Effective for POC debugging and customer demos.

When enabled, it tunes the audio crossfading mixer in the Language Translation pipeline.

Option to select the appropriate models for the following component of Speech Intelligence:

• Speech to Text Model (STT)

• Personally Identifiable Information Model (PII)

• End of Call Model (EOC)

Note: The STT model requires Sanas App version 5.9.0 or later, while the PII and EOC models require version 5.5.5 or later.

Lets you choose the audio processing profile applied to the outgoing voice of your App Users, based on the type of microphone or call setup they're using.

Determines the audio processing profile applied to your customer or recipient’s voice on the call.

Enable the toggles for the sections you want to appear in generated call summaries in the Sanas app.

Controls how long and how much call transcript data is retained.

1. Percentage slider determines what portion of calls have their transcripts saved. At 0%, no transcripts are retained; at 100%, every call is retained.

2. Retention Duration dropdown specifies how long transcripts are kept before deletion. After the selected period, transcripts are automatically hard-deleted by a background job (with up to ~6 hours of delay past the deadline), and this deletion is irreversible. Select an option from 1 day to 365 days.

3. Alert Utterance Retention toggle when enabled, lets you preserve transcript snippets tied to compliance alerts even after call transcript is deleted, so the alert details remain readable/reviewable later.

When enabled, delivers every completed call's redacted transcript in real time to an external destination.

Provides reusable, PII-redacted transcript datasets for testing Speech Intelligence configurations before applying them to live calls.

1. Dataset Library

   

   Build Dataset through the following:

   1. Upload Dataset

      

   2. Sample from Production

      

   3. Generate Synthetic

      

2. Dataset Scripts

   Contains the list of datasets created for testing.

   

Define the Target Duration for Live Tracking supervisor timer in MM:SS format.

Note: The timer only accepts durations between 00:30 and 60:00. An amber alert triggers at 80% of the target duration, and a red alert triggers once the target is exceeded.

Select from the dropdown of Industry Type and Call Type.

Note: Downstream Speech Intelligence modules use this combination for defaults and filtering.

Enabling the Use Custom Glossary toggle activates the added terms, allowing Speech Intelligence models to recognize and transcribe them correctly.

To add the glossary terms:

1. Enter the words manually, separated by commas, or

2. Bulk upload them through .txt format.