Best Practices for Sanas App Users

Introduction

Getting the most out of Sanas comes down to a few key habits, how you wear your headset, how you speak, and how you maintain your setup. This guide covers the essentials so you can deliver clear, natural audio on every call, regardless of which Sanas product you're using.

Microphone positioning

Your headset’s position is a critical factor affecting the overall audio quality. Poor positioning may cause Sanas to miss certain parts of your speech, especially in scenarios where your pitch or volume fluctuates mid-sentence.

1. Adjust your headset for a comfortable fit

Adjust the headband length of your headset until it feels secure and comfortable. A headset with a loose fit can shift during calls; one that's too tight causes discomfort during long sessions.

If your headset has a click-stop or locking mechanism, secure your preferred length.

Illustration showing how to adjust a headset on a person's head.

2. Position the microphone correctly

Place your microphone approximately two fingers' distance from the corner of your mouth. Use both hands when shaping the boom arm into position.

Once set, avoid adjusting the microphone during a call; moving it mid-conversation can cause audio level fluctuations.

Illustration showing how to adjust the microphone on a headset for better use.

3. Avoid incorrect placement

Never place the microphone directly in front of your mouth, beneath your nostrils, or in contact with your lips or face. These positions cause distortion, breath noise, or inconsistent audio capture.

Comparison of microphone positions indicating optimal and suboptimal placements for audio clarity.

Voice techniques

You don't need to modify your speaking style to get great results with Sanas. The following standard voice modulation techniques are about being consistent and clear.

Speak at your natural pace

Try to speak in your natural conversational speed. Speaking too fast can result in unclear audio and force your recipient to ask you to repeat yourself. Speaking unnaturally slowly can make the conversation feel disengaged. Find your natural rhythm and maintain it throughout the call.

Articulate clearly

Pronounce words fully and clearly and avoid mumbling or trailing off at the end of sentences. Take natural pauses between sentences to maintain a steady speech flow.

Keep in mind: Sanas enhances how your voice sounds, but it can't correct mispronunciations or grammar. Focus on using correct pronunciation and clear sentence structure during your calls. For example, pronounce "vehicle" as "vee-uh-kul," not "vy-kul."

Maintain a consistent volume

Speak at an adequate volume and hold that level throughout the call. Volume fluctuations make it harder for Sanas to process your audio consistently and can create an unpleasant experience for your recipient.

Manage your breathing

Take breaths between sentences, not in the middle of them. Avoid heavy breathing while speaking — steady, controlled breathing helps maintain a natural rhythm and prevents breath noise from being picked up by the microphone.

Do's and don'ts

These habits will help you get the best results from Sanas, day in and day out:

Do’s	Don’ts
Restart your computer daily. A daily restart prevents performance issues from building up over time and keeps the Sanas App running smoothly.	Avoid wrong audio sources on your softphone. Your softphone's audio sources must be set to the Sanas audio devices and not to your headset directly. The correct configuration depends on your Sanas product. Refer to the Sanas App user guide for the exact settings for your setup.
Verify your Sanas App configuration at the start of each session. Before your first call of the day, confirm that your Sanas product and its controls are enabled with the correct audio configuration. A quick 30-second check can save you from issues mid-call.	Avoid using an external webcam microphone or built-in laptop microphone. These audio sources pick up too much ambient noise and lack the quality needed for Sanas to process your voice effectively. Always use your USB headset as the audio input.
Disable built-in speech enhancement and noise suppression in your conferencing app. Features like Zoom's "Background noise removal" or Teams' "Noise suppression" can interfere with Sanas audio processing. Disable or minimize these settings in your softphone to let Sanas handle audio enhancement without conflicts.	Do not close the Sanas App during a live call. Closing the Sanas app (not minimizing) stops the audio processing immediately. Your call continues, but your recipient will notice the change. If you accidentally close the app, relaunch it and sign in again to resume processing.
Always use a USB-based headset. USB headsets provide the consistent, high-quality audio that Sanas needs to work accurately. Avoid analog or Bluetooth connections; they can introduce latency or audio quality issues. We recommend testing your headset periodically with a short demo call to catch any hardware issues before they affect a live call.	Avoid poor speaking habits. Avoid mumbling, mispronouncing words, using inconsistent volume, or speaking with incorrect grammar. Sanas enhances your voice — it doesn't replace clear communication skills.
Follow the voice techniques above. Speak at your natural pace, pronounce words clearly, maintain consistent volume, and manage your breathing. These small habits make a noticeable difference in how you sound to your recipients.	-

What's next

You now have everything you need to sound your best with Sanas. Before your next shift, verify your audio configuration and run a quick test call to confirm everything is working.

Support

Need help? Get in touch with our Support Team for assistance.