Configure Avaya agent

Introduction

This guide provides instructions for configuring audio settings on the Avaya agent application to work with the Sanas application.

Before you begin

• VPN access credentials from your admin/IT team.

• Verify that the Avaya Agent and the Sanas applications are installed on your computer.

Configure Avaya agent

1. Connect to the VPN using your credentials. If needed, contact your IT Team for help.

2. Launch the Avaya Agent application on your computer.

3. Click on the settings icon at the bottom-left corner of the application to access the audio settings.

4. On the Settings page, click Audio under the All settings.

5. Select Sanas Virtual Microphone from the drop-down menu of Ringer Output and Audio Input options.
   

6. Click Save to apply the changes.

7. Click Sign In All to log in to the softphone.

   ⚡ Pro tip: Sanas works best when you adhere to the Sanas best practices.

Support