Integrate Sanas with Avaya Agent

Introduction

This guide provides step-by-step instructions on how to integrate the Avaya Agent desktop application with the Sanas app.

Before you begin

• VPN access credentials from your admin/IT team.

• Ensure that the Avaya Agent and Sanas desktop applications are installed on your computer.

Integrate Sanas with Avaya Agent

1. Connect to the VPN using your credentials. Connect to your IT Support if you require any assistance.

2. Launch the Avaya Agent desktop application on your system.

3. Click on the settings icon at the bottom-left corner of the application to access the audio settings.

4. On the Settings page, click Audio under the All settings.

5. Select Sanas Virtual Microphone from the drop-down menu of Ringer Output and Audio Input options.
   

6. Click Save to apply the changes.

7. Click Sign In All to log in to the dialer.

   Note 📔: Sanas works best when you adhere to the best practices. See Best practices for Sanas app to learn more.

   
   

   
   

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