Getting Started as an Admin

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  • Published on Oct 6, 2026
  • 1 minute(s) read
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Introduction

This guide covers how admins configure and customize Speech Enhancement settings in the Sanas Portal, including inference mode, outgoing and incoming audio access, enhancement modes, and voice activity detection. These controls shape how Speech Enhancement works for App Users and agents during calls.

Before You Begin

Admins of the Sanas Portal go through the same onboarding process, in preparation for management and supervision of Sanas products — in this case, Speech Enhancement.

Refer to our Onboarding Guide for the complete walkthrough.

For an overall administration of the Sanas Portal, visit these articles:

Product Settings Configuration

Once onboarding is complete and you have setup the account in the Sanas Portal, you can proceed with customizing and setting up controls for Speech Enhancement. This will shape the overall experience of your users or agents in the Sanas Portal.

  1. From the Sanas Portal, click on Settings.

  2. Under Configuration, look for Products, then Speech Enhancement.

Note: Sanas products are typically enabled by Sanas admins through Feature Management. If you don't see the section shown above, contact our Support Team for assistance. You can also confirm your organization is subscribed to this product under Subscriptions, accessible at the account level.

Inference Mode

Located under Speech Enhancement Configuration, account admins can choose either run the model On-device or via Remote Inferencing.

Note: For more details, please visit Account Settings.

Speech Enhancement Access

Enable/disable independently for Outbound and Inbound audio.

Outgoing Audio Enhancement Mode

Configure Speech Enhancement for the audio you send. To utilize this:

  1. Select an Enhancement Mode

    1. Standard for a natural multi-speaker experience (keeps all voices within range), or

    2. Voice Isolation to filter out other voices

  2. Choose an Outgoing Speech Enhancement Model

Incoming Audio VAD Mode

Configure Speech Enhancement for the audio you receive. To utilize this:

  1. Choose Incoming Audio Voice Activity Detection (VAD) Mode

    1. Standard for a natural multi-speaker experience (keeps all voices within range), or

    2. Standard with Ringtone Passthrough to ensure ringtones and hold music play normally without being affected by Accent Translation processing

  2. Choose an Incoming Speech Enhancement Model

Support

Need help? Get in touch with our Support Team for assistance.