Language Translation

Overview

Sanas Language Translation (LT) enables real-time, bidirectional speech-to-speech translation for seamless multilingual conversations. Using an AI-powered audio pipeline, LT captures speech in one language, translates it, and delivers the output in the recipient's preferred language—all with near-real-time latency and full contextual accuracy.

How it works

1. Speak — The agent or customer speaks naturally in their preferred languages configured at the Sanas application.

2. Translate — Our AI models capture the speech, translate it in real-time, and synthesize a voice that closely matches the original speaker.

3. Listen — The recipient hears the translated speech in their language within seconds.

Translation begins within an average of 3 seconds, and voice synthesis occurs within the first second of the call.

Key features

• Near-real-time latency — Sanas starts translating in near-real-time (with an average latency of 3 seconds) during a live call, keeping your multilingual conversations engaging and naturally flowing.

• Enterprise readiness — Deployable via the Sanas Desktop application and managed through the Portal, ensuring seamless enterprise integration.

• Privacy-first architecture — No conversation data or voice samples are stored beyond the duration of your call, ensuring complete data privacy.

• Custom glossary support — Configure up to 100 custom terms, brand names, and proper nouns to bypass translation. Glossary terms configured in the Sanas Portal are automatically applied during live calls.

• Translation captioning — Agents can view source and translated transcriptions for the entire conversation in real-time. Transcription data is removed when LT is turned off.

Supported Languages

The following languages have been tested using autonomous methods and human evaluators, achieving high-quality translation scores. Items marked with * are currently in testing but made available in beta.

1. English (US)

2. English (UK)

3. Spanish (Latam)

4. Spanish (Spain)

5. French (France)

6. French (Canada)

7. Italian

8. Portuguese (Brazil)

9. Portuguese (Portugal)

10. German

11. Dutch

12. Polish

13. Swedish

14. Japanese *

15. Mandarin

16. Russian

17. Korean

18. Danish *

19. Vietnamese

20. Turkish

21. Indonesian

22. Arabic *

23. Czech

24. Greek

25. Finnish

26. Malay

27. Thai

28. Romanian

29. Hungarian

30. Tagalog

31. Hindi *

Important

• Best Practice: We recommend that agents disable the Language Translation feature when not on a call.

• Number Handling: Currently for unusual number formats or long sequences (such as phone numbers, account numbers, or addresses), transcription and translation output may vary. Improvements are in progress.

• Language Detection: Automatic language detection is not currently supported. The configured language settings will be used throughout the call.

Get Started

Ready to break down language barriers for your team? Language Translation is available as part of the Sanas Desktop application for enterprise customers.